Customer Service Technician

About FARO & AMETEK

FARO is a leading provider of mobile 3D measurement technology. They envision a better, more insightful, and more powerful world realized through digital 3D tools and measurement technologies. From the beginning, FARO has helped customers make better decisions with unmatched speed and precision. They partner with numerous large and medium-sized companies globally, including SpaceX, NASA, Tesla, and Volvo in aerospace and automotive. In construction, they work with major companies to scan and design projects. For public safety, their forensic scanning tools solve crimes and document scenes with high-tech equipment. FARO believes that everything imaginable can be measured and realized.

FARO is part of AMETEK, Inc., a leading global provider of industrial technology solutions with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality, using differentiated technology solutions to solve complex customer challenges. They employ 22,000 colleagues in 35 countries, grounded by core values like Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.

The Role: Customer Service Technician

FARO is actively seeking a dedicated Customer Service Technician to join their team in Korntal-Münchingen, Germany, located in the greater Stuttgart area.

How You Will Make a Difference

• Perform essential repair, maintenance, and servicing of FARO's advanced 3D measurement products for a diverse customer base.
• Conduct thorough inspection and precise problem analysis for all incoming devices, identifying root causes efficiently.
• Execute troubleshooting and meticulous documentation of technical errors, ensuring comprehensive record-keeping.
• Oversee the care and ongoing maintenance of sophisticated 3D measuring systems to guarantee optimal performance.
• Provide crucial support in the calibration processes of high-precision equipment, ensuring accuracy and reliability.

Who We Are Looking For

• Completed vocational training in electronics, electrical engineering, or a comparable technical education is essential.
• Demonstrated experience in a technical service environment is considered a distinct advantage.
• An independent, highly motivated individual who approaches tasks with a proactive "can-do" attitude.
• A structured and process-oriented work methodology, ensuring efficient and organized task completion.
• The ability to maintain a positive and professional demeanor, especially when handling stressful situations.
• Proficiency in MS-Office applications; familiarity with CMM (computerized measuring machinery) is a significant plus.
• Good command of English, both written and spoken (minimum B1 level), for effective international communication.

What FARO Offers

• A permanent employment contract with a fair and appropriately competitive compensation package.
• Generous annual leave, including 30 vacation days plus an additional wellness day to support employee well-being.
• Flexible working hours facilitated by a flextime model, incorporating core working hours to balance work and personal life.
• Access to continuous professional development and further training opportunities to enhance skills and career growth.
• Attractive employee benefits such as complimentary beverages and fresh fruit in the office, along with convenient on-site parking for bicycles and cars.

Diversity at FARO

At FARO, they highly value diverse perspectives and innovative ideas as drivers of progress. They firmly believe that a varied and inclusive employee team contributes to their greatest strength. FARO is deeply committed to fostering a workplace characterized by respectful, open collaboration and clear communication for all its employees.

Join this dynamic company where quality, leadership, teamwork, honesty, and openness are not just values, but a way of life in how they conduct their business.

Key skills/competency

• Customer Service
• Technical Support
• Electronics Repair
• 3D Measurement
• Calibration
• Problem Analysis
• Electrical Engineering
• Documentation
• Preventive Maintenance
• Troubleshooting