Fleet Service Coordinator

Job Overview

Amerit Fleet Solutions is seeking an experienced Fleet Service Coordinator to join our growing team and support strategic accounts. This role is crucial for maintaining the company fleet to maximize equipment life and minimize downtime. You will manage the coordination, prioritization, and scheduling of fleet repairs, and keep customers informed about the progress of the work.

Compensation and Schedule

Salary Range: $60,000 - $70,000 annually, paid weekly every Friday.

Schedule: Monday to Friday, 8 am to 5 pm local time.

Benefits and Perks

• Competitive hourly pay, paid weekly.
• Full benefits within 30 days: Medical, dental, vision, prescription drug coverage, life insurance, disability insurance.
• 401(k) match program.
• Paid vacation, holidays, and sick time.
• Commitment to safety: Boot and prescription safety glasses reimbursement.
• Career development: Extensive training through Amerit University.
• Employee referral program up to $500 bonus.
• ASE certification program with fee reimbursement and bonus.
• Employee recognition platform with merchandise redemption opportunities.
• Employee Assistance Program (EAP).
• 24/7 nurse triage line.
• Employee discounts on cell phone service and entertainment tickets.
• Employee resource groups (ERGs) fostering inclusion.
• Wellness and fitness programs.

Role Responsibilities

• Receive, review, and organize estimate requests from technicians and clients.
• Recommend and implement changes to the estimate process.
• Set pricing for maintenance and repair work, ensuring contract compliance.
• Determine repair scope and necessary parts.
• Control costs by applying profitable parts to all orders.
• Implement quality control measures to improve KPIs.
• Communicate with technicians and Fleet Managers to create accurate client quotes.
• Manage the entire estimate submission process for authorizations.
• Communicate with authorizing parties to obtain approval before work begins.
• Confirm parts availability and coordinate with Central Procurement for ordering.
• Schedule services based on part availability and workload priority.
• Utilize various internal and external software to update service statuses.
• Manage estimate rejections and corrections.
• Facilitate system validation error corrections with IT teams.
• Ensure estimates maintain segment profitability.
• Manage part availability to facilitate job scheduling.
• Communicate work order status updates to clients.
• Schedule planned maintenance events based on pre-approvals.
• Identify units out of service and collaborate with Fleet Managers to expedite repairs.
• Respond to customer escalations regarding maintenance service completion.

Key Competencies and Minimum Education

• Minimum of 3 years of automotive/technical experience.
• Prior technician/mechanic experience is preferred.
• Familiarity with key vehicle parts.
• Dealership service advisor experience is preferred.
• Ability to update and interact in fleet systems.
• Excellent written and verbal communication skills.
• Ability to follow instructions.
• Strong computer, phone, customer service, leadership, and interpersonal skills.
• Excel skills preferred.
• Must be multi-task oriented.
• Ability to work in a fast-paced environment.

Work Environment

This is a remote position.

Key Skills/Competency

Fleet Maintenance, Service Coordination, Repair Scheduling, Customer Communication, Estimate Management, Parts Procurement, Quality Control, Fleet Systems, Automotive Technical Experience, Cost Control.