Business Analyst - Operations
AmeriHealth Caritas · Philadelphia, PA
- On site
- Full-time
- $90,000 / year
- Philadelphia, PA
Job highlights
- Analyze operational data for improvements.
- Develop forecasts and manage inventory levels.
- Administer Verint WFM suite effectively.
- Collaborate with internal teams and leaders.
- Remote role with comprehensive benefits.
About the role
Business Analyst - Operations
For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.
Your career starts now. We are looking for the next generation of healthcare leaders.
At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we would like to hear from you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com
About the Role
We seek an experienced, passionate, and highly motivated WFM Business Analyst (BA) to join our Workforce Management Team. This consists of Data Analytics, Forecasting and critical Workforce Management procedures of our Claims and other Back Office teams. This person will play a key role in working with internal Business Leaders to determine and manage data-driven elements such as Productivity, Time Usage, and Plan Service Levels. The Business Analyst will also work with the Verint WFM suite and utilize Verint to manage all application administrative tasks.
Responsibilities
- Completes data-driven dashboard reporting for our business, which highlights areas of improvement and areas of opportunity regarding Productivity, Time Usage, Quality, and other essential data required to manage a back-office team.
- Uses Analysis to create and communicate daily forecasts that show Claims volume by age and make recommendations that are essential in meeting our Time to Pay goals.
- Completes Daily Reporting for various Back Office departments to show inventory levels and aged inventory.
- Manages all aspects of the Verint application, including Associate Profiles, Time Off Management, Integration files for accuracy in Claims queue management, and more.
- Effectively communicates and works with leaders daily to ensure that all pieces of data presented by Workforce Management are succinct.
- Works closely with IS teams regarding technical system issues that have an impact on the business.
- Works closely with other Service Operations Analytic teams to develop plans to enhance overall efficiencies.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
Work Arrangement
- Remote
You Are
- Capable of building strong customer relationships and delivering customer-centric solutions.
- A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
- Adept at planning and organizing work to focus on priorities. Ability to Multitask and manage time effectively.
- Adept at building partnerships and working collaboratively with others to meet shared objectives and goals.
- An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
- Resilient in recovering from setbacks and skilled at finding detours around obstacles.
- Able to operate effectively, even when things are not clear, or the way forward is not obvious.
- Adept at learning quickly, applying insights from past efforts to new situations.
- Technically savvy, with a high level of understanding of Microsoft applications such as Excel, Access, Word and PowerPoint. Knowledge of SQL is a plus.
- Understanding of Workforce Management ideas and methodologies, with a focus on non-traditional Workforce Management.
- Capable at proactively managing changes in project scope, able to escalate issues whenever required, identify potential issues, and design contingency plans.
- Able to work well in both independent and highly collaborative settings.
Education And Experience
- Bachelor’s Degree or equivalent experience required.
- 4 to 6 years of previous workforce management/business analysis experience in a customer operations environment.
- Healthcare experience strongly preferred.
Skills & Abilities
- Adept at defining problems, collecting, and processing data resulting in solutions.
- Skilled in building partnerships and effective communication to reach varied levels of an organization.
- Adept proficiency with Microsoft applications. Primarily Excel, Access, PowerPoint. Knowledge of SQL is a plus.
- Understanding of Workforce Management concepts and methodologies as well as experience with Workforce Management tools such as Verint.
- Familiarity with Facets, EXP or other similar customer service applications a plus.
Our Comprehensive Benefits Package
- Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.
Key skills/competency
- Business Analysis
- Operations
- Workforce Management
- Data Analytics
- Forecasting
- Verint WFM
- Claims Management
- Process Improvement
- Healthcare Operations
- Microsoft Excel
Skills & topics
- Business Analyst
- Operations
- Workforce Management
- Data Analytics
- Forecasting
- Verint WFM
- Claims Management
- Process Improvement
- Healthcare Operations
- Remote Work
How to get hired
- Tailor your resume: Highlight your 4-6 years of workforce management and business analysis experience, emphasizing customer operations and healthcare environments.
- Showcase technical skills: Detail your proficiency with Microsoft Excel, Access, PowerPoint, and any SQL or Verint WFM experience.
- Emphasize problem-solving: Use examples to demonstrate your ability to define problems, collect data, and create solutions.
- Connect with values: Align your application with AmeriHealth Caritas' mission of improving communities and healthcare access.
- Prepare for remote work: Confirm you meet the high-speed internet requirements for this remote Business Analyst role.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the internet requirements for the remote Business Analyst - Operations role at AmeriHealth Caritas?
- For this remote Business Analyst - Operations position at AmeriHealth Caritas, you'll need a reliable high-speed internet connection. Specifically, a minimum bandwidth of 50 Mbps download and 5 Mbps upload is required to support daily job responsibilities. If you're in a state where service is mandated by contract, law, or regulation, you may be eligible for reimbursement.
- What specific Workforce Management (WFM) tools does AmeriHealth Caritas use for this Business Analyst role?
- The AmeriHealth Caritas Business Analyst - Operations role heavily utilizes the Verint WFM suite. You will be responsible for managing all application administrative tasks within Verint, including associate profiles, time off management, and integration files for claims queue management.
- What type of experience is most valuable for the Business Analyst - Operations position at AmeriHealth Caritas?
- AmeriHealth Caritas strongly prefers candidates with 4 to 6 years of previous workforce management and business analysis experience, particularly within a customer operations environment. Healthcare experience is also highly valued for this Business Analyst role.
- What are the key responsibilities of a Business Analyst - Operations at AmeriHealth Caritas?
- As a Business Analyst - Operations at AmeriHealth Caritas, you will be responsible for completing data-driven dashboard reporting, creating daily forecasts for claims volume, managing inventory levels, administering the Verint WFM application, and collaborating with business leaders and IS teams to enhance efficiencies.
- Does AmeriHealth Caritas offer benefits for this remote Business Analyst position?
- Yes, AmeriHealth Caritas offers a comprehensive benefits package for this remote Business Analyst - Operations role. This includes flexible work solutions like remote options, competitive pay, paid time off, health insurance coverage from Day 1, 401(k), and tuition reimbursement.
- What is the required educational background for the Business Analyst - Operations role?
- A Bachelor's Degree or equivalent experience is required for the Business Analyst - Operations position at AmeriHealth Caritas. The company also values practical experience, with 4-6 years in workforce management/business analysis being a key requirement.
- What are the 'You Are' qualities sought by AmeriHealth Caritas for this Business Analyst role?