Sr Customer Service Representative - Seasonal

@ Americold Logistics, LLC.

Primary Responsibility

Respond to inquiries, process orders and handle complaints in a prompt, courteous, and efficient manner. Serve as the primary point of contact for National Accounts across multiple sites.

What You’ll Do

• Respond to all customer inquiries and complaints regarding work-orders, shipments, and inventory counts.
• Report customer feedback to management.
• Act as liaison between customer and warehouse for account administration, invoicing, and credit changes.
• Generate all required paperwork for customer work orders, checking special requests and expediting orders.
• Ensure proper invoicing by verifying computer-generated invoices.
• Provide clerical support including managing paperwork, maintaining files, answering phones, operating office equipment, and greeting visitors.
• Schedule loads and maintain updated reports ensuring orders are closed.
• Resolve issues with refused product, OS&D orders.
• Follow attendance policy and perform other assigned duties.

Senior Level—Essential Functions

• Maintain favorable contacts with customers.
• Coordinate recalls, national holds, and reporting across sites.
• Participate in training and coaching on customer service functions.
• Provide coaching and direction for customer service operations.

Experience and Education

High school diploma or GED preferred with 2-4 years of related work experience.

What Could Set You Apart

• Ability to work in a fast-paced environment.
• Capability to handle multiple tasks simultaneously.
• Flexibility and initiative with experience handling challenging customers.
• Excellent communication and strong problem-solving skills.
• Knowledge of Warehouse Management Systems and Microsoft Office Suite.
• Accurate typing and data entry skills.

Physical Requirements

Requires prolonged sitting with frequent interruptions, periodic standing, manual dexterity, and occasional lifting up to 20 pounds. May involve travel and work in various temperature conditions.

Work Environment

Representative of typical conditions with provisions for reasonable accommodations.

What We Offer

Best-in-class benefit programs and a values-oriented culture. Join Americold and help our customers feed the world.

Compensation

The estimated compensation range is $20.00 - $22.00 hourly.

Equal Opportunity

Americold is an Equal Opportunity/Affirmative Action Employer committed to diversity.

Key skills/competency

• Customer Service
• Complaint Resolution
• Order Processing
• Invoicing
• Clerical Support
• National Accounts
• Communication
• Problem Solving
• Warehouse Management Systems
• Microsoft Office