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IT Analyst

American Woodmark

Gas City, Indiana, United StatesOn Site

Original Job Summary

About American Woodmark

American Woodmark is one of the nation's largest cabinet manufacturers, partnering with home centers, builders, and dealers to bring homeowner visions to life. The company prides itself on customer satisfaction, integrity, teamwork, and excellence, and is committed to diversity and inclusion.

Position Purpose

The IT Analyst is a critical member of the Technical Support Services team, tasked with providing best-in-class technical support for client devices, software, hardware, and network infrastructure. The role emphasizes high levels of customer service, system availability, and security.

Ideal Candidate Profile

Experience:

  • 1-3 years of IT help desk experience.
  • Experience in PC hardware and software support.
  • Familiarity with deployment/imaging technologies and Microsoft System Center.
  • Proven record in customer service and meeting service levels.

Skills:

  • Extensive knowledge of Microsoft suite, Office 365, and Windows desktop.
  • Experience with client software installation and configuration.
  • Basic hardware upgrade skills and mobile device setup.
  • Network, printer, and telephone troubleshooting skills.
  • Microsoft Desktop certification or equivalent experience is required.
  • Excellent communication and customer service abilities.
  • Familiarity with ITIL is a plus.

Education:

  • Bachelor's degree in computer science or equivalent; alternatively, technical certifications or equivalent experience.

Essential Functions

  • Deliver and support products/services, applications, and network systems.
  • Perform software upgrades, workstation setups, and peripheral configurations.
  • Deploy desktop and laptop resources using standard imaging tools.
  • Provide after-hours and weekend support when required.
  • Monitor and implement system security procedures.
  • Document work accurately using the ITSM tool.
  • Train team members on new technologies and IT services.

Scope & Expectations

  • Work in a climate-controlled office and manufacturing floor environment.
  • Occasional travel; potential after-hours support.
  • Support may include working at heights using Boom and Scissor lifts.

Benefits Package

  • Competitive Compensation
  • Health Care Benefits
  • Paid Holidays, Vacation and Sick Days
  • 401(k) Match
  • Tuition Assistance
  • Relocation Assistance when available

Equal Opportunity Employer

American Woodmark is committed to diversity and does not discriminate based on legally protected characteristics.

Key skills/competency

  • IT support
  • Customer service
  • Hardware troubleshooting
  • Software configuration
  • Network troubleshooting
  • Microsoft Office 365
  • System security
  • Technical documentation
  • Imaging technologies
  • ITIL

How to Get Hired at American Woodmark

🎯 Tips for Getting Hired

  • Research American Woodmark's culture: Understand their values and diverse environment.
  • Customize your resume: Highlight IT help desk and technical skills.
  • Prepare for technical interviews: Focus on troubleshooting and support.
  • Review IT certifications: Emphasize Microsoft certifications and ITIL knowledge.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft OS troubleshooting practices.
Practice imaging and deployment techniques.
Update knowledge on network and printer setup.
Brush up on hardware repair procedures.

Behavioral Questions

Describe resolving a technical issue.
Explain effective customer service experience.
Discuss teamwork in IT support scenarios.
Share conflict resolution examples in support roles.