Senior Analyst - Product Management

@ American Express

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values, and leadership behaviors. As part of Team Amex, your voice and ideas matter, and your work will directly impact our future.

Role Impact

This role involves contacting clients with overdue accounts and engaging in preventive actions to avoid future delinquencies. It is embedded within the Global Commercial Services team focusing on Commercial Payments Solutions.

Team & Mission

You will join the Sales Enablement, Pricing and Transformation (SPT) team and the Intelligent Automation (IA) team, where you will drive process automation, support solution design, and lead innovation to reduce costs and speed market response.

Key Responsibilities

• Develop automation solutions for commercial processes.
• Gain consensus from business partners and prioritize resources.
• Advocate for change and share internal/external standards.
• Support design, architecture, and build of scalable automation solutions.
• Manage project risks and ensure alignment with agile methodologies.

Minimum Qualifications

Applicants need product management experience, expertise in intelligent automation (RPA, iOCR, Machine Learning, AI), and strong business acumen. A background in Computer Science, Engineering, Business, or related field is required.

Benefits

American Express provides competitive salaries, bonus incentives, comprehensive medical benefits, flexible work arrangements, generous parental leave, wellness programs, and career development opportunities.

Key skills/competency

• Product Management
• Automation
• RPA
• Machine Learning
• Intelligent Automation
• Agile
• Process Improvement
• Project Management
• Change Management
• Strategic Planning