Project Analyst I

Project Analyst I at American Express

At American Express, we pride ourselves on a 175-year legacy of innovation, guided by shared values and strong Leadership Behaviors. We are deeply committed to backing our customers, communities, and colleagues, ensuring a robust risk mindset in everything we do, from pioneering products to delivering world-class service. This commitment upholds our brand promise of trust, security, and service.

Joining Team Amex means experiencing comprehensive support for your holistic well-being, coupled with extensive opportunities for skill development, leadership growth, and career advancement. Your contributions and insights are valued, making a tangible impact as we collectively shape the future of American Express.

About the Role

The Colleague Experience Group (CEG), formerly HR, is dedicated to fostering an exceptional colleague experience daily. Our mission involves deeply understanding the colleague journey to co-create streamlined and effective ways of working, empowering every individual to perform at their best. Within CEG, the Colleague Services (CS) organization is pivotal, delivering outstanding services, capabilities, data, and insights to enable this superior experience. The organization is responsible for building and operating products and services that benefit both CEG and the wider business.

The Colleague Administration team operates as the engine for HR services, offering comprehensive back-office support across the Enterprise. This includes managing self-service and operational requests throughout the colleague lifecycle, ensuring the flawless execution of core CEG processes, handling colleague data transactions, and overseeing organizational changes within the core HR system. The team also manages a high volume of administrative tasks.

By upholding rigorous standards for accuracy and responsiveness, this team directly enhances organizational efficiency, ensures compliance, and boosts overall employee satisfaction.

Key Responsibilities

• Execute and maintain colleague data transactions within platforms like Oracle HCM.
• Collaborate with internal stakeholders and vendors to ensure accurate and timely processing of core HR transactions and process execution across the colleague lifecycle.
• Ensure all changes and transactions adhere to internal policies and external regulations.
• Maintain robust process documentation standards and support audits through meticulous record keeping.
• Process operational and organizational change requests within Oracle HCM.
• Liaise with internal servicing, technology, product teams, and vendors to ensure smooth execution and resolution of complex cases.
• Analyze large volumes of colleague data to ensure completeness and accuracy of transactions and records in Oracle HCM.
• Develop and report on baseline metrics and volume shift opportunities to inform continuous improvement and transformation efforts.
• Partner with external service providers to manage outsourced HR operations, ensuring service quality and alignment with internal standards.
• Support the implementation and piloting of new HR technologies (e.g., case management tools, AI agents) aligned with the Servicing Strategy roadmap.
• Participate in mapping and redesigning core HR processes to identify gaps and automation opportunities.
• Contribute to building and maintaining a knowledge management base to support process documentation and audit readiness.

Minimum Qualifications

• Experience in an HR operations role supporting back-office processes across the employee lifecycle, ideally within an HR Shared Services environment.
• Proficiency in using Oracle HCM technology and processing data transactions.
• Strong attention to detail and a commitment to data integrity.
• Ability to interpret and apply HR policies and procedures effectively.
• Effective communication and collaboration skills for cross-functional teams.
• Experience in managing operational workflows and escalations.
• Demonstrated ability and confidence in working with data and analysis to identify trends and opportunities.
• High proficiency in MS tools such as Excel and PowerPoint.
• Familiarity with regulatory, compliance, and risk management concepts within the HR operations landscape.

Benefits & Culture

American Express provides a competitive package designed to support your holistic well-being, enabling you to deliver your best work. This includes support for your physical, financial, and mental health, alongside the flexibility needed for personal and professional thriving.

• Competitive base salaries and bonus incentives.
• Support for financial well-being and retirement planning.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model, offering hybrid, onsite, or virtual arrangements based on role and business need.
• Generous paid parental leave policies.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.
• Extensive career development and training opportunities.

American Express is committed to being an equal opportunity employer, making employment decisions without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status. Employment offers are contingent upon successful completion of a background verification check, in accordance with applicable laws and regulations.

Key skills/competency

• HR Operations
• Oracle HCM
• Data Management
• Compliance & Regulations
• Process Improvement
• Stakeholder Collaboration
• Data Analysis
• Administrative Support
• Vendor Management
• Record Keeping