Manager, Risk & Control Lead, Enterprise Digital

Manager, Risk & Control Lead, Enterprise Digital at American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Impact in this Role

The newly formed Enterprise Technology Services (ETS) Control & Compliance, Risk & Control Lead, Enterprise & Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions. This role will focus on ensuring control management is embedded in the day-to-day operations of the Enterprise Digital organization through providing strategic risk advice and best practice. The role will partner with senior leadership across the Enterprise Digital organization and involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, Risk & Control Lead, Enterprise Digital will report to Director, Risk & Control Lead Enterprise Digital and will:

• Support with providing strategic risk advice for Enterprise Digital leadership team.
• Support the compilation of best practices and learnings from historical product and platform launches and change management initiatives, and leverage best practices to inform risk identification throughout the new platform lifecycle.
• Facilitate day-to-day activities to support any mergers / acquisitions from a control environment perspective.
• Support assessing the needs of Enterprise Digital senior leaders and functional teams to ensure sufficient understanding of Operational Risk Management (ORM) and controls (e.g., annual knowledge assessments and refresher trainings).
• Manage day-to-day activities required to coordinate with product development and service delivery teams to embed operational risk management considerations into the product lifecycle and service operations ongoing.
• Support facilitation of risk awareness and education within product and service teams to enhance their ability to manage risks effectively.

Minimum Qualifications

• Strong experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities.
• Strong project management leadership, communication, and interpersonal skills.
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively within Enterprise Digital.
• Strong PowerPoint and Excel skills, knowledge and experience of Enterprise Technology Services systems and processes.

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following:
  • Supporting assessing the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls.
  • Supporting compiling and sharing best practices and learnings from historical product launches and change management initiatives.
  • Managing day-to-day activities for coordination with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations.
  • Supporting facilitation of operational risk awareness and education within product and service teams to enhance their ability to manage risks effectively.
• Experience in financial services industry.

Salary and Benefits

The expected salary range for this job requisition is $123,000.00 to $215,250.00 annually, plus bonus and benefits. American Express considers location, experience, and other job-related factors in determining your pay.

American Express provides comprehensive benefits supporting holistic well-being, including competitive base salaries, bonus incentives, a 6% company match on retirement savings, free financial coaching, and medical, dental, vision, life insurance, and disability benefits. They offer flexible working models, paid parental leave, access to global on-site wellness centers, confidential counseling, and career development opportunities.

Diversity & Inclusion

American Express is an equal opportunity employer committed to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. They comply with applicable state and local laws regarding considering applicants with arrest or conviction records.

Work Model

The Amex Flex working model offers greater flexibility to colleagues, with arrangements that can be onsite, hybrid, or fully virtual depending on the role and business needs, ensuring the preservation of their unique in-person culture.

Key skills/competency

• Operational Risk Management
• Control Management
• Enterprise Digital
• Risk Reduction
• Project Management
• Process Governance
• Analytical Skills
• Problem Solving
• Financial Services
• Stakeholder Collaboration