Manager Product Delivery and Solution Management

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values, Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We deliver differentiated products and world-class customer service, operating with a strong risk mindset to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Impact in this Role

The newly created First Line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) provides a holistic, enterprise-wide approach to financial crimes risk management (FCRM) activities, residing within Global Servicing.

This team is responsible for establishing a robust control foundation for first line of defense FCRM activities globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team partners closely with Technology to develop and deploy next-generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. We also work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Responsibilities

This position partners closely with GCS, Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape.

We are seeking a high-caliber product delivery and solution management leader who can operate in a complex, highly regulated environment, lead cross-functional delivery teams, and balance regulatory commitments with long-term product strategy.

• GCS SME to deliver assigned FCRM product delivery & solution capabilities by managing day-to-day product execution activities, including backlog refinement, solution requirements, testing coordination, release readiness, and post-deployment stabilization.
• Execute against product vision and roadmap, translating strategic priorities into detailed delivery plans, user stories, milestones, and success criteria.
• Manage workstream-level delivery execution, tracking progress, risks, dependencies, and issues, and escalating blockers or trade-offs.
• Partner with Technology, Data, Analytics, Operations, Risk, and Compliance teams to support the build and deployment of integrated financial crime solutions across enterprise platforms.
• Ensure delivery artifacts and implemented solutions meet control, audit, data quality, and governance requirements, in line with first-line ownership and second-line oversight guidance.
• Provide regular, structured delivery updates to stakeholders & partner teams, including status, risks, dependencies, and upcoming milestones.
• Bring product mindset to improve execution efficiency and solution quality, incorporating regulatory feedback, operational insights, and emerging risk considerations into delivery enhancements.

Required Qualifications

This high-energy individual must have the following qualifications:

• 6–8+ years of experience in product management, solution delivery, or technology delivery, with significant experience in Financial Crime, Risk, Compliance, or Regulatory domains.
• Experience with GCS business processes and platform enabling key consumer products will be preferred.
• Good understanding of FCRM concepts, including KYC/KYB, AML, sanctions, customer risk rating, investigations, controls, and regulatory obligations.
• Proven experience leading large-scale, cross-functional delivery programs in complex, highly regulated environments.
• Excellent communication and stakeholder management skills, with the ability to engage, influence, and align senior leaders across Risk, Compliance, Technology, and Operations.
• Experience working with enterprise data platforms, customer data, or risk data is strongly preferred.

What is it about you?

• You hold yourself and your teams accountable for delivery and outcomes.
• You can quickly understand complex regulatory and risk problems.
• You can translate complex regulatory and technical solutions into clear, actionable narratives for business and risk partners.
• You bring structure and rigor to ambiguous problem spaces.
• You are resilient and composed in high-pressure, regulatory-driven environments.
• You build trust with senior stakeholders and inspire cross-functional teams.
• You balance competing priorities while maintaining focus on risk outcomes and delivery excellence.

Educational Requirements

Advanced degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience.

Benefits at American Express

American Express offers competitive base salaries, bonus incentives, and comprehensive benefits supporting your holistic well-being. This includes medical, dental, vision, life insurance, and disability benefits. Enjoy a flexible working model with hybrid, onsite, or virtual arrangements, generous paid parental leave, access to global on-site wellness centers, and confidential counseling through our Healthy Minds program. We also provide extensive career development and training opportunities.

Key skills/competency

• Financial Crime Risk Management (FCRM)
• Product Management
• Solution Delivery
• Regulatory Compliance
• Anti-Money Laundering (AML)
• Sanctions Screening
• KYC/KYB
• Stakeholder Management
• Cross-functional Leadership
• Enterprise Platforms