Account Development Manager

@ American Express

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. Here, your voice and ideas matter, your work makes an impact, and you will help define the future of American Express.

Role Overview

The Account Development Manager is responsible for the retention and growth of existing US Small & Medium Enterprise key client relationships. Operating within a defined geographical territory, you will engage with clients face-to-face to uncover opportunities and deliver a suite of cash flow and payment solutions.

Key Responsibilities

• Planning: Identify under-utilized accounts and track opportunities using CRM.
• Relationship Management: Proactively engage clients to uncover and drive growth.
• Client Solutions: Use consultative selling to expand charge volume and onboard vendors.
• Negotiation & Closing: Up-sell and cross-sell to meet client needs.
• Compliance: Adhere to American Express Code of Conduct and regulatory requirements.

Knowledge, Skills & Experience

Strong customer relationship skills, consultative selling, objection handling, and negotiation are key. A track record of excellent sales performance (3-5+ years) and familiarity with commercial product suites, CRM tools (ONE.force, C360), and regulatory compliance are essential.

Benefits & Work Model

Enjoy competitive base salaries, bonus incentives, comprehensive benefits, and flexible working arrangements including hybrid, on-site, or virtual models. American Express supports holistic well-being, career development, and personal growth.

Key skills/competency

• Account Management
• Sales Strategy
• Relationship Building
• Consultative Selling
• Negotiation
• Compliance
• CRM
• Client Retention
• Growth
• Regulatory