Executive Operations

@ American Express

About Executive Operations at American Express

At American Express, our culture is built on a 175-year history of innovation, shared values, and leadership behaviors. As a part of Team Amex, you will have the opportunity to learn new skills, develop as a leader, and grow your career in a supportive and diverse environment.

Key Responsibilities

• Manage and process New Consumer Client and Card Member applications for the ANZ market.
• Service clients via emails and inbound/outbound calls.
• Ensure compliance with regulatory, fraud, risk, AML, and due diligence requirements.
• Liaise with internal business partners regarding erroneous or incomplete setups.
• Oversee the complete journey of consumer setup and Card Member management.
• Multitask across multiple screens to deliver extraordinary customer care in a fast-paced environment.
• Document account information and offer practical customer solutions.
• Maintain high standards of performance in efficiency, effectiveness, and quality.

Preferred Qualifications

• Ability to work independently in a high volume, fast-paced environment.
• Strong negotiation and problem-solving skills with both internal and external clients.
• Excellent planning, organization, and communication skills.
• Flexibility to work varied shifts during ANZ core hours and weekends.

Benefits and Work Environment

American Express provides competitive salaries, bonus incentives, comprehensive health benefits, flexible working models including a hybrid environment (on-site 3 days/week), paid parental leave, and global wellness programs. High performance is recognized and rewarded.

Key skills/competency

• Operations
• Compliance
• Risk Management
• Customer Service
• Multitasking
• Negotiation
• Process Management
• Communication
• Organizational Skills
• Problem Solving