Executive Assistant, US Consumer Services Governance & Control

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About US Consumer Services

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Executive Assistant, US Consumer Services Governance & Control is a critical member of U.S. Consumer Services Control Management team who provides organizational support, ensures the team’s logistical needs are met, and helps to promote a positive atmosphere and work culture. If you are a highly pro-active individual with strong organization and interpersonal skills, and who thrives in a dynamic and fast-paced environment, we strongly encourage you to apply for this role. The successful candidate will be responsible for day-to-day administrative support for two to three vice presidents (VPs) including calendar, travel, and expense management. In addition, they will support each VP’s teams on personnel-related tasks including onboarding and offboarding of colleagues, supply management, and other ad-hoc projects such as colleague engagement.

Key Responsibilities

• Responsible for calendar management on a daily, weekly and monthly basis for multiple VPs
• Manage meeting logistics (in-person and Webex)
• Manage general follow-ups to effectively meet deadlines and commitments
• Work closely with the other administrative assistants on office operations
• Maintain headcount reporting, organizational charts, and department distribution lists
• Organize internal and external business meetings, making all necessary arrangements including sending invites, reserving rooms, Webex setup, and arranging catering
• Ensure timely preparation and processing of expense reports
• Manage travel arrangements, as needed
• Other ad hoc administrative work, as needed

Minimum Qualifications

• Ideal candidate will have previous experience as an Executive Assistant
• Excellent calendar management skills
• Ability to quickly adapt and be flexible in a dynamic workplace
• Ability to effectively deal with a broad range of contacts and personalities – internal and external
• Strong sense of integrity with ability to handle confidential and sensitive information with discretion
• Exceptional organizational, administrative and interpersonal skills
• Ability to prioritize multiple tasks with minimal guidance, solution-oriented
• Strong written and verbal communication skills
• Extremely thorough with a high level of attention to detail and quality; timely follow up
• Proven team player with ability to collaborate across groups and influence others
• Experience in providing support remotely to a geographically disbursed team
• Positive, can-do attitude

Benefits

American Express backs you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Key skills/competency

• Calendar Management
• Expense Reporting
• Travel Coordination
• Meeting Logistics
• Organizational Skills
• Confidentiality
• Communication Skills
• Proactiveness
• Adaptability
• Prioritization