Director GenAI Product Development
American Express
Job Overview
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Job Description
About American Express
At American Express, innovation is in our DNA with 175 years of history, shared values, and strong leadership. As part of Team Amex, your voice and ideas matter, and your work makes an impact. Explore comprehensive support for your holistic well-being and growth opportunities.
GS Servicing Innovation Overview
The GS Servicing Innovation team is focused on shaping and executing the Generative AI strategy across Global Servicing, accelerating both current and future use cases to transform the colleague and cardmember experience.
- Develop and execute the GenAI strategy through rapid testing and learning.
- Accelerate and scale GenAI pilots with centralized support.
- Operationalize GenAI initiatives by shifting pilots to scalable benefits.
- Provide compliance and risk management support for each use case.
Role Impact and Responsibilities
The Director GenAI Product Development will lead strategic planning and delivery for GenAI products. You will develop, manage, and own product lifecycles from definition and planning through to production, release, and end of life.
- Define product strategies and roadmaps in collaboration with developers, engineers, and business owners.
- Manage features backlog, prioritize capabilities, and resolve risks and issues.
- Collaborate with senior leaders and cross-functional teams to deliver timely product decisions and operationalize initiatives.
- Monitor external trends in GenAI and integrate innovative solutions into the roadmap.
- Mentor and coach teams, fostering effective leadership throughout the organization.
Minimum Qualifications
- Experience in developing strategic roadmaps for GenAI products.
- Strong collaboration skills with cross-functional teams.
- Proven ability to drive product decisions and manage risks.
- Deep understanding of GenAI architecture, development frameworks, and troubleshooting.
- Effective leadership and people management skills across diverse teams.
Preferred Qualifications
- Successful track record in delivering large-scale, high-performance products.
- Proficiency in Agile, Scrum, and IT project management methodologies.
- Creative problem solving and strong business acumen in GenAI innovation.
- Excellent communication skills to engage both technical and business audiences.
- UK employment eligibility and relevant product development experience (5-8 years preferred).
Benefits
- Competitive base salaries and bonus incentives
- Comprehensive medical, dental, vision, and life insurance
- Flexible working model: hybrid, onsite, or virtual arrangements
- Generous paid parental leave and career development opportunities
- Access to global wellness centers and confidential counseling support
Key skills/competency
GenAI, Product Development, Strategy, Roadmap, Innovation, Compliance, Leadership, Agile, Risk Management, Collaboration
How to Get Hired at American Express
- Research American Express culture: Study values, innovation, and leadership behaviors on their website.
- Customize your resume: Highlight GenAI product development and strategic roles.
- Showcase technical skills: Emphasize agile methods and risk management experience.
- Prepare for interviews: Review case studies and product lifecycle examples.
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