Director, Digital Product Management

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How You'll Make an Impact in this Role

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel, and expense management solutions.

At Enterprise Digital, we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world.

About the Role

We are looking for a Director, Digital Product Management to lead our platform product capabilities, which power the user shopping and onboarding experience globally. As the Director, Digital Product Management, you will have the opportunity to define the platform vision and make a direct contribution to the success of our company. You will lead a team of Digital Product Managers and Associate Product Owners, co-creating with high performing teams across marketing, engineering, design, analytics, and other product disciplines. You will have a real passion for using scientific methods and technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment. You will be responsible for identifying opportunities, defining and launching features, as well as implementing capabilities tied to a multi-year roadmap.

Key Responsibilities

• Co-create the Digital Acquisition platform product vision, strategy, roadmap, and growth opportunities for Consumer, Commercial and Banking product offerings.
• Lead a team of Platform Product Managers & Product Owners, inspiring and motivating them to performance excellence.
• Lead with a strong operational and risk management mindset to ensure risk management protocols design, implementation, testing & enhancements.
• Own and maintain reusable components and design patterns used across the platforms/shared services.
• Own and evolve core APIs and services that support multiple journeys and channels.
• Define and govern standards, contracts, and guidelines for platform usage.
• Partner closely with journey teams to productize proven experiments into scalable, robust capabilities.
• Leverage quantitative and qualitative data to drive informed decisions, prioritization and experimentation strategy.
• Develop a deep understanding of the customer experience, researching and analysing user experience data and analytics to identify and quantify opportunity areas.
• Continuously engage with partners and stakeholders to maintain an always-on iterative feature roadmap, including transparency and regular ceremonies.
• Drive Platform objectives with a clear backlog and roadmap tied to: Adoption and reuse metrics (e.g., number of journeys using shared components), Reliability and performance (SLAs, error rates), and Speed-to-market enablement (cycle time to spin up new journeys using existing building blocks).

Minimum Qualifications

• Strong background in digital product and conversion optimization.
• Demonstrated ability to articulate a vision and motivate, coach, inspire, and challenge a high performing team to achieve that vision.
• Demonstrated negotiation and influencing skills at senior levels of an organization.
• Demonstrated experience in leading software development delivery teams.
• Highly organized, self-starter, comfortable working in white space.
• An ability to work in a deadline driven environment with a fast pace and changing needs.
• Attention to detail and a keen understanding of data and analytics.
• Excellent written and verbal communication skills and experience working with senior leaders.
• Able to build positive relationships, influence decisions and make things happen.
• Comfortable with constructive conflict.

Preferred Qualifications

• Experience working within a digital product software development team and experimentation, including A/B, multivariate and multi-armed banding testing.
• Experience in building and managing global digital platform products built for scale and reusability.
• Experience working with geographically dispersed cross functional teams.
• Quantitative degree, MBA preferred.

Required Skills

• In-depth knowledge and demonstrated experience of agile processes and principles.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Key skills/competency

• Digital Product Strategy
• Platform Product Management
• Agile Methodologies
• Team Leadership
• Digital Acquisition
• API Management
• Conversion Optimization
• User Experience (UX)
• Data Analytics
• Risk Management