Content Management Analyst
@ American Express

Sunrise, FL
$85,000
On Site
Full Time
Posted 22 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXX XXXXXXXXXX****** @americanexpress.com
Recommended after applying

Job Details

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values, and a commitment to our customers, communities, and colleagues. Join Team Amex and experience a supportive environment for your holistic well-being, leadership development, and career growth.

About the Content Management Analyst Role

As a Content Management Analyst, you will play a critical role within the Knowledge Management Center of Excellence (CoE). You will support the content approval, delivery, management, and reporting functions for Global Commercial Services (GCS) ensuring high-quality, accurate, and timely information for internal stakeholders, all while adhering to compliance and policy standards.

Key Responsibilities

  • Submission Review & Quality Control: Manage review and approval workflow to ensure compliance and brand consistency.
  • Content Delivery & Management: Maintain the content repository (Seismic platform) and implement process improvements.
  • Reporting & Insights: Build dashboards, report KPIs, and analyze trends to optimize content performance.
  • Collaboration & Stakeholder Support: Work with marketing, compliance, technology, and product teams for smooth content operations.

Minimum Qualifications

2–4 years of experience in content management, operations, business analysis, or a related field. Must possess strong analytical skills, exceptional attention to detail, and excellent communication and collaboration capabilities, especially in a risk and compliance environment.

Preferred Qualifications

Bachelor’s degree in Business, Data Analytics, Communications, or related field. Experience with content management systems like Seismic, workflow management tools, and advanced Excel, SQL, or BI tools (e.g., Tableau, Power BI, AirTable) is advantageous.

Compensation and Benefits

Salary range: $65,500 to $102,500 annually plus bonus and benefits. Enjoy competitive base salaries, bonus incentives, a 6% company match on retirement savings, financial coaching, comprehensive medical benefits, flexible working models (hybrid, onsite, or virtual), and extensive parental leave, wellness programs, and career development opportunities.

Work Arrangement and Eligibility

This role offers flexibility through Amex Flex including onsite, hybrid, or fully virtual options depending on business needs. Employment eligibility in the United States is required as visa sponsorship is not provided.

Key skills/competency

Content Management, Compliance, Process Improvement, Reporting, Collaboration, Dashboard, Analysis, Seismic, Data Analytics, Quality Control

Apply without a personalized resume

How to Get Hired at American Express

🎯 Tips for Getting Hired

  • Customize your resume: Highlight content management experiences and data skills.
  • Tailor your cover letter: Illustrate compliance and reporting achievements.
  • Research American Express: Understand their history, culture, and values.
  • Prepare detailed examples: Emphasize process improvement and collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review content management systems usage.
Brush up on Excel and SQL skills.
Practice building dashboards and reports.
Study Seismic platform functionalities.

Behavioral Questions

Describe a successful process improvement project.
Explain managing multiple priorities effectively.
Discuss conflict resolution in team settings.
Share an example of cross-team collaboration.

Frequently Asked Questions