Client Manager - Austrian Market- 6 month Secondment
American Express · Madrid, Community of Madrid, Spain
- On site
- Full-time
- $75,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Manage client relationships and drive revenue growth.
- Focus on merchant acquisition and retention.
- Utilize sales and negotiation skills.
- Collaborate across markets and lines of business.
- Requires German fluency and market knowledge.
About the role
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Job Description
The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets. As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands. The main objective of a Client Manager is customer fidelity and engagement, maximizing business and revenue growth through proactively identifying opportunities, and focusing on account retention and business expansion when possible, collaborating across markets and Line Of Business’s ensuring full acceptance and engagement within his/her portfolioResponsibilities
- Driving growth of American Express charge volume and revenues.
- Maintain and grow active locations.
- Improve merchant satisfaction measured through annual survey.
- Retention of account.
- Ensure compliance and control.
- Build and leverage client relationship.
- Best practice sharing and team support.
Qualifications
- German fluent speaker and in-depth knowledge of country and market landscape.
- Experience in sales roles ideally over the telephone (+2 years).
- Demonstrated sales and negotiation skills; excellent objection handling.
- High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
- Good understanding of American Express business and financial competitive and regulatory landscape.
- Strategic thinking and profound analytical capacity.
- Strong organizational and time management skills, able to set priorities to achieve goals.
- Accountability and ownership.
- High level of determination and self-confidence, ability to work in groups.
Key skills/competency
- Client Management
- Sales
- Account Retention
- Business Development
- Negotiation
- Financial Acumen
- Strategic Thinking
- Analytical Skills
- Customer Engagement
- Market Knowledge
Skills & topics
- Client Manager
- Sales
- Account Management
- Business Development
- Customer Retention
- Revenue Growth
- Negotiation
- Austrian Market
- German Speaker
- American Express
- Madrid
How to get hired
- Tailor your resume: Highlight your German fluency, sales experience, and financial acumen, emphasizing achievements relevant to client management and revenue growth.
- Craft a compelling cover letter: Clearly articulate your understanding of the Austrian market and how your skills align with American Express's values and the Client Manager role.
- Prepare for interviews: Practice answering questions about your sales strategies, negotiation tactics, and experience handling objections. Be ready to discuss your knowledge of the Austrian business landscape.
- Showcase your collaboration skills: Be prepared to provide examples of how you've successfully worked across teams and with diverse clients to achieve common goals.
- Research American Express: Understand their mission, values, and commitment to customer service, and be ready to demonstrate how you embody these principles.
Technical preparation
Review financial statements and key metrics.,Practice sales pitch delivery and objection handling.,Study American Express products and services.,Research Austrian market trends and competitors.
Behavioral questions
Describe a time you exceeded sales targets.,How do you build and maintain client relationships?,Tell me about a challenging negotiation you handled.,How do you approach market analysis and strategy?
Frequently asked questions
- What does a Client Manager at American Express in Madrid do?
- A Client Manager at American Express in Madrid is responsible for customer fidelity and engagement, maximizing business and revenue growth by identifying opportunities, focusing on account retention, and expanding business. They collaborate across markets and lines of business to ensure portfolio engagement.
- What are the key responsibilities for the Client Manager - Austrian Market role?
- Key responsibilities include driving American Express charge volume and revenue growth, maintaining and growing active locations, improving merchant satisfaction, account retention, ensuring compliance, building client relationships, and supporting the team through best practice sharing.
- What qualifications are essential for the Client Manager position?
- Essential qualifications include fluent German speaking ability, in-depth knowledge of the Austrian market, over two years of sales experience (preferably telephone sales), strong sales and negotiation skills, business and financial acumen, and strategic thinking.
- Is visa sponsorship available for this Client Manager role in Spain?
- No, employment eligibility to work with American Express in Spain is required, and the company will not pursue visa sponsorship for these positions.
- What kind of benefits does American Express offer its employees?
- American Express offers a comprehensive benefits package supporting holistic well-being, including competitive salaries, bonus incentives, retirement support, medical/dental/vision insurance, flexible working models, generous parental leave, wellness centers, and counseling services.
- How does American Express foster its company culture?
- American Express fosters its culture through a 175-year history of innovation, shared values, Leadership Behaviors, and a commitment to supporting customers, communities, and colleagues. They emphasize trust, security, and service.
- What is the primary focus for a Client Manager in terms of merchant relationships?
- The primary focus is on customer fidelity and engagement, aiming to maximize business and revenue growth. This involves proactively identifying opportunities, ensuring account retention, and seeking expansion possibilities.
- Can you describe the EMEA Merchant Acquisition Sales organization?
- The EMEA Merchant Acquisition Sales organization is a diverse team based in Madrid, comprising individuals from various nationalities who speak over 28 languages. They are responsible for acquiring and managing merchant relationships across all European markets.