Client Manager - Austrian Market

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Description

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets. As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands. The main objective of a Client Manager is customer fidelity and engagement, maximizing business and revenue growth through proactively identifying opportunities, and focusing on account retention and business expansion when possible, collaborating across markets and Line Of Business’s ensuring full acceptance and engagement within his/her portfolio

Responsibilities

• Driving growth of American Express charge volume and revenues.
• Maintain and grow active locations.
• Improve merchant satisfaction measured through annual survey.
• Retention of account.
• Ensure compliance and control.
• Build and leverage client relationship.
• Best practice sharing and team support.

Qualifications

• German fluent speaker and in-depth knowledge of country and market landscape.
• Experience in sales roles ideally over the telephone (+2 years).
• Demonstrated sales and negotiation skills; excellent objection handling.
• High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
• Good understanding of American Express business and financial competitive and regulatory landscape.
• Strategic thinking and profound analytical capacity.
• Strong organizational and time management skills, able to set priorities to achieve goals.
• Accountability and ownership.
• High level of determination and self-confidence, ability to work in groups.

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Key skills/competency

• Client Management
• Sales
• Account Retention
• Business Development
• Negotiation
• Financial Acumen
• Strategic Thinking
• Analytical Skills
• Customer Engagement
• Market Knowledge