Analyst, Communication Compliance Review

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How You Will Make an Impact

The Analyst, Communication Compliance Review Quality Assurance is responsible for executing and enhancing quality assurance processes across the Communication Compliance Review program. This role supports the integrity, consistency, and effectiveness of communication surveillance and review activities through structured testing, reporting, analytics, and data governance.

• Conduct independent quality assurance reviews of CCR and monitoring activities.
• Evaluate adherence to policies, procedures, regulatory requirements, and internal standards.
• Identify inconsistencies, control gaps, and documentation deficiencies.
• Provide clear, constructive feedback to reviewers and management to strengthen performance and quality standards.
• Support enhancements to sampling strategies using data-driven methodologies.
• Maintain structured documentation of QA methodologies, sampling frameworks, and rating criteria.
• Partner with CCR Operations, Compliance, Risk, and Training teams to communicate findings and drive improvement.

Minimum Qualifications

• Two (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain.
• Bachelor’s degree.

Preferred Qualifications

• Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc.).
• Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change.
• Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization.

Key skills/competency

• Compliance
• Risk Management
• Quality Assurance
• Regulatory Requirements
• Data Analysis
• Reporting
• Financial Services
• Communication
• Policy Adherence
• Operational Excellence