M&E Team Leader Pharma Life Sciences @ American Express Global Business Travel
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Job Details
Overview
American Express Global Business Travel (Amex GBT) is a place where colleagues find inspiration in travel as a force for good. As an M&E Team Leader Pharma Life Sciences, you will direct and coach a team of 8 to 14 employees to ensure customer service levels and deliverables for the pharmaceutical account are met.
People Management
Manage a team by building a positive and open work environment, ensuring proper training on SOPs, policies, and client specifics. Conduct weekly team meetings, mentor team members in forecasting, costing, and budgeting, and use your expertise as a subject matter expert for consistent training.
Relationship Management
Resolve customer inquiries, remove obstacles by coordinating with various departments, and maintain proactive communication to ensure client satisfaction. Develop strategic partnerships with key contacts within client and supplier organizations.
Financial Management
Collaborate with operations leadership to analyze, forecast, and implement financial and operational measures. Monitor business results, audit team files, and document negotiated savings to support financial health and profitability.
Process Management
Identify and implement SOPs, standard practices and continuous process improvements. Analyze client survey results, develop service recovery plans, and ensure adherence to healthcare compliance guidelines and TOV reporting requirements.
Desired Qualifications
- 3-5 years leadership experience in event/meeting management or equivalent.
- Experience in healthcare compliance guidelines and life sciences/pharma meetings.
- Proven analytical skills and people leadership capabilities.
- Cvent and meetings industry technology experience required.
- Ability to work east coast hours and travel domestically and internationally.
Location & Compensation
The role is based in the United States and ideal for candidates in the Eastern Time Zone. The US national base salary range is $66,500.00 - $123,500.00, with eligibility for a discretionary annual bonus and comprehensive benefits.
Key skills/competency
- Leadership
- Team Management
- Pharma
- Life Sciences
- Compliance
- Financial Analysis
- Process Improvement
- Client Relationship
- Cvent
- Event Management
How to Get Hired at American Express Global Business Travel
🎯 Tips for Getting Hired
- Research Amex GBT's culture: Study mission, values, and benefits.
- Customize your resume: Highlight leadership and pharma expertise.
- Prepare to discuss: Detail experiences in team and financial management.
- Practice industry insights: Show understanding of pharma and compliance.