Inside Sales Representative, Enterprise
American Express Global Business Travel · Chicago, IL
- On site
- Full-time
- $157,300 / year
- Chicago, IL
Job highlights
- Develop enterprise accounts for Amex GBT growth.
- Focus on phone-based prospecting and outreach.
- Build relationships with senior stakeholders.
- Gather strategic intelligence for sales.
- Contribute to high-performance sales team.
About the role
Inside Sales Representative, Enterprise
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Overview
Amex GBT's enterprise accounts represent significant growth opportunities requiring strategic engagement with complex organizations and sophisticated buying committees. This role serves as the front line of Amex GBT's enterprise growth engine, owning top-of-funnel development for a defined book of large corporate accounts. You'll combine focused outbound execution with eye for business to build significant relationships with senior stakeholders—not just setting meetings, but opening doors to long-term, high-value partnerships. This is a strategic, phone-first role designed for someone who wants to develop their enterprise sales career with real coaching, real tools, and genuine accountability.
What You'll Do
- Own Named Enterprise Account Development – Research and strategically engage a defined book of large corporate accounts, identifying key partners and building multi-threaded outreach strategies that lead to qualified meetings
- Complete Phone-First Prospecting – Leverage industry-leading tools like TitanX to drive quality conversations through a phone-dominant approach, supported by personalized multi-channel cadences across email and social
- Drive Conversation-Driven Engagement – Approach every call with genuine curiosity to understand prospect business challenges and priorities before positioning Amex GBT's value proposition
- Gather Strategic Intelligence – Gain actionable insights from every engagement—account priorities, competitive landscape, buying timelines, and pain points—that inform broader sales strategy
- Build Quality Pipeline – Focus on outcomes over activity, measured by qualified meeting quality, funnel conversion rates, and the strategic value of intelligence delivered to the sales team
- Partner Closely with Account Executives – Align on account strategy, share intelligence, and ensure seamless handoffs that set opportunities up for success
- Demonstrate Continuous Improvement – Steadily enhance call quality, conversion rates, and critical thinking while contributing positively to team culture
- Leverage Sales Technology & Support – Use best-in-class sales engagement platforms, intent data tools, and direct access to account intelligence, marketing support, and leadership guidance
- Handle Territory with Discipline – Self-direct your named account book with accountability, ensuring no account sits untouched and all territories are actively progressed
- Contribute to Team Success – Raise the performance bar while supporting colleagues, actively seeking feedback to sharpen your craft every day
What We're Looking For
- Enterprise Prospecting Experience – Consistent track record prospecting into mid-market or enterprise accounts with understanding that larger organizations require strategic, differentiated approaches
- Confident Phone Skills – Ability to open conversations, hold attention, and develop value quickly with senior-level partners including directors, VPs, travel managers, and procurement leaders
- Natural Curiosity & Research Discipline – Genuine aim to understand prospect businesses and organizational dynamics, not just checking boxes on activity metrics
- Strong Eye For Business – Credibility to engage significantly with C-suite and senior buyer conversations about their business challenges and priorities
- Multi-Channel Comfort with Phone Mastery – Comfortable executing across multiple channels but understand that enterprise relationships start and are built on the phone
- Problem-Solving Resilience – Ability to navigate complex accounts and ambiguous situations without discouragement, finding creative paths forward
- Self-Directed Accountability – Take ownership of territory management and results with minimal supervision, handling your own pipeline with rigor
- Coachable Growth Mindset – Actively seek feedback, embrace continuous improvement, and demonstrate commitment to developing your enterprise sales craft
- Critical Thinking – Ability to develop thoughtful account strategies and provide AEs with rich, actionable intelligence that elevates their effectiveness
- High-Performance Environment – Thrive in settings with high standards, genuine support, and challenging work; not suited for roles focused solely on activity metrics
Key skills/competency
- Enterprise Sales
- Account Development
- Prospecting
- Sales Strategy
- Relationship Building
- Pipeline Management
- Sales Technology
- Business Acumen
- Communication Skills
- Problem-Solving
Skills & topics
- Inside Sales
- Enterprise Sales
- Sales Representative
- Business Development
- Prospecting
- Account Management
- B2B Sales
- SaaS Sales
- Travel Industry
- Salesforce
- CRM
- Cold Calling
- Lead Generation
- Sales Enablement
- Customer Relationship Management
How to get hired
- Tailor your resume: Highlight enterprise prospecting experience and phone skills. Quantify achievements with Amex GBT sales metrics.
- Craft a compelling cover letter: Express your understanding of enterprise sales challenges and Amex GBT's value proposition.
- Prepare for interviews: Research Amex GBT's enterprise sales approach and practice articulating your strategic thinking and problem-solving abilities.
- Showcase your curiosity: Demonstrate a genuine interest in understanding prospect businesses and a proactive approach to learning.
- Connect on LinkedIn: Network with Amex GBT sales professionals to gain insights into the culture and role.
Technical preparation
Master CRM and sales engagement tools.,Practice cold calling and objection handling.,Research target companies thoroughly.,Analyze sales data for insights.
Behavioral questions
Describe a complex account you navigated.,How do you handle rejection or ambiguity?,Tell me about a time you showed initiative.,How do you prioritize your sales efforts?
Frequently asked questions
- What are the key responsibilities of an Inside Sales Representative at American Express Global Business Travel?
- As an Inside Sales Representative, you will be responsible for developing new enterprise accounts through strategic phone-based prospecting, building relationships with senior stakeholders, gathering intelligence, and creating a qualified pipeline for Account Executives at American Express Global Business Travel.
- What kind of experience is required for the Inside Sales Representative role at Amex GBT?
- The role requires enterprise prospecting experience, confident phone skills for engaging senior-level partners, strong research discipline, a keen eye for business, comfort with multi-channel communication (phone-first), problem-solving resilience, and self-directed accountability for managing your territory at American Express Global Business Travel.
- What sales tools and technology will I use as an Inside Sales Representative at Amex GBT?
- You will leverage industry-leading tools such as TitanX, sales engagement platforms, and intent data tools, with direct access to account intelligence and marketing support, to drive your prospecting and engagement efforts at American Express Global Business Travel.
- How does Amex GBT support career development for Inside Sales Representatives?
- Amex GBT offers real coaching, access to best-in-class sales tools, genuine accountability, and a commitment to continuous improvement, providing opportunities to develop your enterprise sales career within a supportive and high-performance environment.
- What is the typical work arrangement for an Inside Sales Representative at American Express Global Business Travel?
- This role is described as phone-first and involves handling territory with discipline, suggesting a primarily remote or hybrid work arrangement, though specific details would be confirmed during the hiring process. The location is Chicago, Illinois, United States.
- How can I stand out when applying for the Inside Sales Representative position at Amex GBT?
- To stand out, emphasize your proven track record in enterprise prospecting, your strategic approach to building relationships with senior stakeholders, your ability to gather and leverage market intelligence, and your passion for a high-performance, growth-oriented sales environment at American Express Global Business Travel.