Client Solutions Manager
American Express Global Business Travel
Job Overview
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Job Description
About American Express Global Business Travel
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Role: Client Solutions Manager
As a Client Solutions Manager, you will be instrumental in leading communications and strategy with both clients and partners. This role involves building and managing crucial relationships with accounts and customers, ensuring strong alignment around their business objectives and account strategies.
What You’ll Do
- Own the business review and account plan for each client within your portfolio.
- Lead client retention by developing strategic business growth plans, guided by new opportunities in the client’s vertical market, and supplier and industry trends.
- Design and deliver strategies to optimize travel program spend, define technology roadmaps, and manage commercial contract negotiations.
- Develop a deep understanding of each client’s business needs, including proactively reviewing company news and recommending adjustments to their business account plan.
- Utilize travel industry insights to identify opportunities for improvement and value creation.
- Interpret T&E compliance and leakage reports, sharing findings with clients and collaborating on compliance plan development.
- Implement new business initiatives, coordinating effectively with Travel Partner Network (TPN) offices.
- Lead client onboarding, product implementation, maintenance, and comprehensive training.
What We’re Looking For
- Proven experience in B2B business development and sales.
- Strong travel industry knowledge.
- Expert problem-solving abilities.
- Excellent written and verbal communication skills, including strong negotiation capabilities.
- Financial foresight and business acumen.
- Strong time management, organization, and prioritization skills.
- A collaborative approach; able to work effectively with global teams.
- Proficiency in Salesforce and Microsoft Office suite.
- Experience using the Challenger model for sales and client engagement.
Location and Benefits
This position is based in New York, United States. American Express Global Business Travel offers a comprehensive benefits package tailored to each country, starting on your first day. Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. Employees also enjoy travel perks, access to over 20,000 learning courses, leadership development, and opportunities for internal career growth. The company champions inclusion through global INclusion Groups.
Key skills/competency
- Client Relationship Management
- Business Development
- Strategic Planning
- Negotiation Skills
- Travel Industry Expertise
- Salesforce
- Microsoft Office Suite
- Challenger Model
- Financial Analysis
- Problem Solving
How to Get Hired at American Express Global Business Travel
- Research Amex GBT's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight B2B sales, account management, and travel industry experience using keywords from the Client Solutions Manager description.
- Showcase Challenger Model expertise: Prepare examples demonstrating your strategic client engagement and problem-solving skills.
- Emphasize negotiation and financial acumen: Be ready to discuss how you've driven value, managed budgets, and secured favorable contract terms.
- Network within the industry: Connect with current Amex GBT employees on LinkedIn to gain insights and potentially secure referrals for Client Solutions Manager roles.
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