AI Governance Lead

AI Governance Lead

American Express Global Business Travel (Amex GBT) is seeking an AI Governance Lead to join their innovative AI and Data Platform development team. This role is crucial for evolving and strengthening the company's AI governance practice, overseeing the entire AI lifecycle from development to deployment and monitoring. You will ensure predictive and generative models are ethical, compliant, and performant, treating both data and models as strategic products. This position requires close collaboration with AI Research, Engineering, Legal, and Business stakeholders to drive responsible AI innovation.

What You'll Do:

• Govern the AI Lifecycle: Define the long-term vision, strategy, and roadmap for policy management, compliance automation, and regulatory readiness, including enforcements of standards for AI model development, deployment, and monitoring, ensuring clear ownership and accountability.
• Establish Ethical & Regulatory Frameworks: Develop a robust AI governance framework, including policies addressing algorithmic bias, transparency (Explainable AI), and compliance with emerging global regulations (e.g., ISO 42001, EU AI Act, NIST AI RMF).
• Manage "Data for AI" Assets: Oversee the governance of training datasets, ensuring high-quality lineage and labeling standards that promote reliable, non-discriminatory AI outcomes and minimize "hallucinations" in generative applications.
• Monitor Model Trust & Safety: Proactively audit model performance metrics, bias detection reports, and AI governance maturity, providing actionable insights to mitigate risks related to model drift and security.
• Promote AI Literacy & Culture: Design and implement comprehensive training programs that advance AI ethics, prompt engineering best practices, and a culture of responsible innovation across the organization.

What We're Looking For:

• Experience: Proven experience driving cross-functional initiatives with engineering, security, and policy teams to design and implement governance frameworks, with at least 2 years specifically focused on AI/ML governance or AI risk management.
• Infrastructure: Deep familiarity with AI/ML systems, including understanding cloud-native AI stacks (AWS SageMaker, Azure AI, or Google Vertex AI) to effectively collaborate with MLOps teams.
• Risk Management: A track record of identifying and mitigating risks in complex environments, including agentic AI systems and associated risk classes (e.g., sensitive data leakage, prompt injection, prohibited actions, task drift) and data privacy in AI training.
• Communication: Solid storytelling and executive communication skills, including effective collaboration between AI researchers (technical) and Legal/Compliance teams (regulatory).
• Tooling: Experience with AI governance and observability platforms.
• Education: Bachelor’s or higher degree in Data Science, Information Management, Computer Science, Law & Technology, or a related field.
• Sector Expertise: Experience in travel, transportation, or enterprise technology sectors.
• Advanced AI Knowledge: Deep understanding of the Generative AI lifecycle, including fine-tuning governance, RLHF (Reinforcement Learning from Human Feedback), and vector database management.
• Certifications: Familiarity with professional certifications such as CIPP/AI (Certified Information Privacy Professional/AI) or similar.
• Industry Experience: Travel industry experience beneficial (airline, hotel, online travel companies, or other travel-tech companies).

The #TeamGBT Experience:

• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want: Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Inclusion: We strive to champion Inclusion in every aspect of our business at Amex GBT. Connect with colleagues through our global INclusion Groups.

Key skills/competency: AI Governance, AI Ethics, AI Risk Management, Generative AI, Machine Learning, Compliance, Regulatory Compliance, Data Governance, Cloud AI, Explainable AI.