
AI Governance Lead
American Express Global Business Travel · Manchester, England, United Kingdom
- On site
- Full-time
- £75,000 / year
- Manchester, England, United Kingdom
Job highlights
- Lead AI governance for Amex GBT's AI lifecycle.
- Develop ethical and regulatory AI frameworks.
- Govern AI training datasets and model outcomes.
- Monitor model performance and mitigate risks.
- Promote AI literacy and responsible innovation.
About the role
AI Governance Lead
American Express Global Business Travel (Amex GBT) is seeking an AI Governance Lead to join their innovative AI and Data Platform development team. This role is crucial for evolving and strengthening the company's AI governance practice, overseeing the entire AI lifecycle from development to deployment and monitoring. You will ensure predictive and generative models are ethical, compliant, and performant, treating both data and models as strategic products. This position requires close collaboration with AI Research, Engineering, Legal, and Business stakeholders to drive responsible AI innovation.What You'll Do:
- Govern the AI Lifecycle: Define the long-term vision, strategy, and roadmap for policy management, compliance automation, and regulatory readiness, including enforcements of standards for AI model development, deployment, and monitoring, ensuring clear ownership and accountability.
- Establish Ethical & Regulatory Frameworks: Develop a robust AI governance framework, including policies addressing algorithmic bias, transparency (Explainable AI), and compliance with emerging global regulations (e.g., ISO 42001, EU AI Act, NIST AI RMF).
- Manage "Data for AI" Assets: Oversee the governance of training datasets, ensuring high-quality lineage and labeling standards that promote reliable, non-discriminatory AI outcomes and minimize "hallucinations" in generative applications.
- Monitor Model Trust & Safety: Proactively audit model performance metrics, bias detection reports, and AI governance maturity, providing actionable insights to mitigate risks related to model drift and security.
- Promote AI Literacy & Culture: Design and implement comprehensive training programs that advance AI ethics, prompt engineering best practices, and a culture of responsible innovation across the organization.
What We're Looking For:
- Experience: Proven experience driving cross-functional initiatives with engineering, security, and policy teams to design and implement governance frameworks, with at least 2 years specifically focused on AI/ML governance or AI risk management.
- Infrastructure: Deep familiarity with AI/ML systems, including understanding cloud-native AI stacks (AWS SageMaker, Azure AI, or Google Vertex AI) to effectively collaborate with MLOps teams.
- Risk Management: A track record of identifying and mitigating risks in complex environments, including agentic AI systems and associated risk classes (e.g., sensitive data leakage, prompt injection, prohibited actions, task drift) and data privacy in AI training.
- Communication: Solid storytelling and executive communication skills, including effective collaboration between AI researchers (technical) and Legal/Compliance teams (regulatory).
- Tooling: Experience with AI governance and observability platforms.
- Education: Bachelor’s or higher degree in Data Science, Information Management, Computer Science, Law & Technology, or a related field.
- Sector Expertise: Experience in travel, transportation, or enterprise technology sectors.
- Advanced AI Knowledge: Deep understanding of the Generative AI lifecycle, including fine-tuning governance, RLHF (Reinforcement Learning from Human Feedback), and vector database management.
- Certifications: Familiarity with professional certifications such as CIPP/AI (Certified Information Privacy Professional/AI) or similar.
- Industry Experience: Travel industry experience beneficial (airline, hotel, online travel companies, or other travel-tech companies).
The #TeamGBT Experience:
- Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want: Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- Inclusion: We strive to champion Inclusion in every aspect of our business at Amex GBT. Connect with colleagues through our global INclusion Groups.
Key skills/competency: AI Governance, AI Ethics, AI Risk Management, Generative AI, Machine Learning, Compliance, Regulatory Compliance, Data Governance, Cloud AI, Explainable AI.
Skills & topics
- AI Governance
- AI Ethics
- AI Risk Management
- Generative AI
- Machine Learning
- Compliance
- Regulatory Compliance
- Data Governance
- Cloud AI
- Explainable AI
- AI Lead
- Data Science
- Information Management
- Computer Science
- Law & Technology
- Travel Industry
- Enterprise Technology
- NIST AI RMF
- EU AI Act
- ISO 42001
- RLHF
- Vector Databases
- MLOps
- AWS SageMaker
- Azure AI
- Google Vertex AI
- CIPP/AI
How to get hired
- Tailor your resume: Highlight AI/ML governance, risk management, and cross-functional collaboration experience. Emphasize specific achievements in AI ethics, compliance, and data quality.
- Showcase technical familiarity: Detail your understanding of cloud AI stacks (AWS, Azure, Google) and AI governance platforms. Mention advanced AI knowledge like Generative AI lifecycle and RLHF.
- Prepare for behavioral questions: Be ready to discuss your experience leading complex initiatives, communicating with diverse stakeholders (technical, legal, business), and managing risks in AI systems.
- Research Amex GBT: Understand their commitment to AI as a force for good, their travel industry focus, and their #TeamGBT employee experience to align your application with their values.
Technical preparation
Study AI/ML systems and cloud AI stacks.,Familiarize with AI governance platforms.,Understand Generative AI lifecycle details.,Review AI risk management best practices.
Behavioral questions
Describe leading cross-functional governance initiatives.,How do you collaborate with technical and legal teams?,Share an experience mitigating AI risks.,Explain your approach to promoting AI literacy.
Frequently asked questions
- What are the key responsibilities for an AI Governance Lead at Amex GBT?
- As an AI Governance Lead at Amex GBT, your key responsibilities will include defining the AI lifecycle governance strategy, establishing ethical and regulatory frameworks for AI models, managing the governance of data for AI, monitoring model trust and safety, and promoting AI literacy and a culture of responsible innovation. You will collaborate closely with various internal teams to ensure AI solutions are ethical, compliant, and performant.
- What level of experience is required for the AI Governance Lead role at Amex GBT?
- The role requires proven experience in driving cross-functional initiatives related to governance frameworks, with at least two years specifically focused on AI/ML governance or AI risk management. A Bachelor's or higher degree in a related field is also required, along with deep familiarity with AI/ML systems and cloud-native AI stacks.
- What specific AI knowledge is beneficial for this role?
- Beneficial AI knowledge includes a deep understanding of the Generative AI lifecycle, fine-tuning governance, Reinforcement Learning from Human Feedback (RLHF), and vector database management. Familiarity with professional certifications like CIPP/AI is also advantageous.
- How does Amex GBT support employee development and well-being?
- Amex GBT offers a comprehensive employee experience including tailored flexible benefits, travel perks, access to over 20,000 courses on their learning platform, and initiatives to champion inclusion through global INclusion Groups. They focus on employee well-being and professional growth.
- What is the company culture like at Amex GBT for the AI Governance Lead position?
- Amex GBT fosters an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good. They value employee contributions, support professional development, and encourage a culture of responsible innovation, particularly within their AI and Data Platform team.
- What are the technical skills needed for the AI Governance Lead role?
- Technical skills include deep familiarity with AI/ML systems, understanding of cloud-native AI stacks (AWS SageMaker, Azure AI, Google Vertex AI), and experience with AI governance and observability platforms. Advanced knowledge of the Generative AI lifecycle, RLHF, and vector databases is also important.
- Are there specific regulatory frameworks or standards mentioned for AI governance at Amex GBT?