Live Chat Agent
American Bath Factory
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
The Role of a Live Chat Agent
As a Live Chat Agent at American Bath Factory, you will serve as the primary point of contact for our valued customers. Your key responsibility will be to deliver timely and precise assistance through our live chat platform, ensuring every customer interaction is positive and effective. You will expertly address inquiries, resolve issues, and uphold our commitment to outstanding customer service.
Key Responsibilities
- Respond promptly to customer inquiries via live chat with professionalism and clarity.
- Efficiently resolve customer issues and provide effective solutions.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Collaborate seamlessly with team members to continuously enhance service delivery.
- Provide valuable feedback on emerging customer trends and recurring issues to management, contributing to service improvements.
Team Structure
You will be an integral part of a dynamic customer service team. This collaborative environment involves working closely with fellow agents and supervisors, all focused on achieving exceptional customer satisfaction for American Bath Factory.
Ideal Profile for a Live Chat Agent
The successful candidate for this Live Chat Agent role will possess a strong combination of technical aptitude and excellent interpersonal skills, enabling them to excel in our fast-paced environment.
- High school diploma or equivalent educational background.
- Proven experience in customer service or a related client-facing field.
- Proficiency in using chat software and CRM systems.
- Exceptional typing speed and clear, concise written communication skills.
- Demonstrated ability to multitask effectively and manage time efficiently.
Soft Skills
- Communication
- Problem Solving
- Empathy
- Adaptability
What's On Offer
American Bath Factory offers a competitive salary and comprehensive benefits package. We are committed to fostering professional growth and development, providing a supportive company culture that champions teamwork and innovation. Remote work options are available, alongside access to valuable learning resources designed to enhance your skills and career trajectory.
Key skills/competency
- Customer Service
- Live Chat Support
- Problem Solving
- CRM Systems
- Communication Skills
- Typing Speed
- Multitasking
- Client Interaction
- Customer Satisfaction
- Remote Work
How to Get Hired at American Bath Factory
- Research American Bath Factory's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight customer service, chat software, and problem-solving skills, using keywords from the Live Chat Agent job description.
- Prepare for chat simulations: Practice responding to various customer inquiries and resolving issues efficiently, demonstrating your communication and empathy.
- Showcase your soft skills: During interviews, provide examples of your communication, problem-solving, empathy, and adaptability.
- Highlight remote work readiness: If applying remotely, demonstrate your ability to work independently and manage time effectively.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background