Case Filing Coordinator

@ American Arbitration Association

Overview

The Case Filing Coordinator at American Arbitration Association is responsible for key administrative tasks, including data entry, document scanning, and case management support. This on-site role is based in Downtown Manhattan and is ideal for candidates with 0-2 years of administrative experience.

Essential Functions

• Enter case-related data into the PRISM case management system.
• Manage emails, faxes, and respond to inquiries promptly.
• Ensure proper scanning and indexing of filing documents.
• Maintain confidentiality and adhere to data privacy policies.
• Process payments and maintain accurate records.
• Provide primary telephone support and administrative assistance to the case filing team.
• Escalate complex issues to supervisory staff when necessary.
• Attend on-site meetings and training sessions.

Education & Experience

High School Diploma or GED required; 0-2 years of progressive administrative experience in a client-centered work environment is preferred.

Knowledge, Skills, & Abilities

• Strong written and verbal communication skills.
• Attention to detail and accuracy in data entry and document handling.
• Organizational skills with the ability to manage multiple tasks and deadlines.
• Problem-solving abilities and proficiency in Microsoft Office applications.
• Ability to learn and adapt to new case management systems.

Key skills/competency

• Data Entry
• Document Scanning
• Case Management
• Administrative Support
• Communication
• Microsoft Office
• Organization
• Problem Solving
• Filing
• Confidentiality