Case Administrator - Legal Services
American Arbitration Association
Job Overview
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Job Description
Overview
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator - Legal Services to manage arbitration and mediation cases across various industries. This role involves day-to-day case administration using the proprietary case management system (PRISM), scheduling, documentation, correspondence, and billing processes.
About the American Arbitration Association
AAA is the leading provider of arbitration and mediation dispute resolution services. Recognized as one of the best non-profits to work for by the Non-Profit Times, AAA offers a competitive compensation package along with an extensive benefits program.
Work Environment
This position is designed as a hybrid work arrangement. Candidates must reside within 125 miles of the assigned U.S. office location. Compensation is determined based on geographic location.
Responsibilities
- Administer arbitration and mediation cases efficiently.
- Communicate with parties, attorneys, and neutrals via phone, email, video conferencing and written correspondence.
- Utilize the PRISM case management system for scheduling and documentation.
- Apply fee schedules, prepare billing statements and explain processes to clients.
- Maintain confidentiality and adhere to data privacy policies.
- Coordinate conference calls, enter case-related feedback, and manage inquiries in a timely manner.
Education And Experience
Associate's degree in business or a related field, coupled with three years of relevant work experience in customer service, legal support, or case administration is required. Equivalent combinations of education and experience are considered.
Knowledge, Skills & Abilities
- Proficiency in reading and interpreting legal and business documents.
- Strong written and verbal communication abilities.
- Intermediate skills with Microsoft Outlook, Word, Excel (pivot tables, formulas) and web-based case management systems.
- Effective data management and organizational skills.
- A calm, professional demeanor when facing challenging interactions.
Key Skills/Competency
- Case Administration
- Arbitration
- Mediation
- Customer Service
- Scheduling
- Documentation
- Billing
- Data Management
- Microsoft Office
- Communication
How to Get Hired at American Arbitration Association
- Tailor your resume: Highlight legal administration and customer service skills.
- Research AAA: Understand their ADR services and culture.
- Prepare examples: Share experiences with case management systems.
- Practice communication: Emphasize clarity and professionalism.
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