Engineer/Sr Engineer, UX AI
American Airlines · Fort Worth, TX
- On site
- Full-time
- $120,000 / year
- Fort Worth, TX
Job highlights
- Innovate UX with AI automation and workflows.
- Design and build scalable AI-enabled systems.
- Collaborate with cross-functional teams.
- Improve digital experience speed and quality.
- Drive adoption of AI workflows.
About the role
About the Role
American Airlines is seeking a UX Engineer AI to join their Digital Customer Experience team. This role is pivotal in transforming UX engineering capabilities by integrating AI-powered automation and workflow innovation. You will collaborate with UX, Engineering, Product, and platform teams to develop and scale AI solutions that enhance the speed, quality, and consistency of digital experiences. The goal is to embed AI-driven practices into design and development workflows, enabling teams to automate tasks, accelerate delivery, and foster new ways of working across the enterprise.
What You'll Do
- Design and evolve AI-powered workflow architecture to optimize performance, reliability, scalability, automation, and operational efficiency for UX and front-end processes.
- Build and maintain reusable AI artifacts and automation solutions, such as prompt frameworks, workflow pipelines, and design-to-code accelerators, adhering to enterprise standards.
- Lead the strategy and implementation of scalable AI-enabled systems, translating technical concepts into easily understandable language for diverse technical audiences.
- Collaborate within an Agile environment with Engineers, Designers, Product partners, and platform teams to identify opportunities and deliver AI-driven solutions.
- Facilitate the adoption of AI-driven workflows and modern development practices by product teams to boost speed, quality, and consistency.
- Measure the success of AI solutions using quantitative metrics that highlight efficiency gains, adoption rates, and business impact.
- Produce clear, actionable guidelines for designers and developers to understand and implement AI-enabled workflows.
- Continuously evaluate and optimize AI workflows to eliminate inefficiencies, reduce redundancy, and enhance performance.
Minimum Qualifications
- Bachelor's degree in software engineering, computer science, information systems, or a related field.
- Experience in front-end development (HTML, CSS, JavaScript).
- Experience working in Agile environments.
Preferred Qualifications
- Master's degree in software engineering, computer science, information systems, or a related field.
- Experience building or integrating AI/automation tools, APIs, or workflow systems.
- Experience working with design systems or UX engineering practices at an enterprise scale.
- Experience collaborating with UX, product, and engineering teams to drive adoption of new technologies.
Key Skills and Certifications
- Experience with design, prototyping, and component library tools (e.g., Figma, Adobe XD).
- Knowledge of accessibility best practices (WCAG 2.0+ AA compliance, localization, inclusive design).
- Understanding of design system components and patterns for scalable design choices.
- Ability to articulate design principles and build consensus for vision alignment.
- Experience with iPhone/Android app design.
Key skills/competency
- UX Engineering
- AI Automation
- Workflow Innovation
- Front-end Development
- Agile Methodologies
- Design Systems
- Figma
- Accessibility
- Prompt Engineering
- Scalable Systems
Skills & topics
- UX Engineer
- AI Engineer
- Front-end Developer
- Software Engineer
- Automation Specialist
- Workflow Automation
- Agile
- Customer Experience
- Digital Transformation
- Figma
How to get hired
- Tailor your resume: Highlight front-end development, AI/automation experience, and Agile methodologies. Quantify achievements.
- Showcase AI/UX skills: Emphasize experience with tools like Figma, Adobe XD, and knowledge of design systems and accessibility.
- Demonstrate collaboration: Provide examples of working with UX, Product, and Engineering teams in an Agile setting.
- Prepare for technical questions: Be ready to discuss AI workflow architecture, prompt frameworks, and front-end technologies.
- Understand the company culture: Research American Airlines' commitment to digital transformation and customer experience.
Technical preparation
Master front-end skills: HTML, CSS, JavaScript.,Practice AI workflow and prompt design.,Familiarize with design systems and tools.,Understand Agile development processes.
Behavioral questions
Describe a complex AI project you led.,How do you collaborate with diverse teams?,How do you handle technical challenges?,Share an example of driving adoption.
Frequently asked questions
- What is the primary focus of the UX Engineer AI role at American Airlines?
- The UX Engineer AI role at American Airlines focuses on integrating AI-powered automation and workflow innovation into the digital customer experience. This involves designing, building, and scaling AI solutions to improve the speed, quality, and consistency of digital experiences for both internal teams and customers.
- What technical skills are essential for the UX Engineer AI position?
- Essential technical skills include a strong foundation in front-end development (HTML, CSS, JavaScript), experience in Agile environments, and a background in designing and implementing AI-powered workflows or automation tools. Familiarity with design tools like Figma and understanding of design systems are also important.
- What kind of AI-related experience is preferred for this role?
- Preferred AI-related experience includes building or integrating AI/automation tools, APIs, or workflow systems. Experience in areas like prompt engineering, developing prompt frameworks, and creating design-to-code accelerators would be highly beneficial.
- How does this role contribute to the broader customer experience at American Airlines?
- This role contributes by enhancing the digital customer experience through AI-driven improvements. By automating repetitive tasks and accelerating development, the UX Engineer AI helps ensure digital touchpoints are faster, more consistent, and of higher quality, directly impacting customer satisfaction.
- What are the educational requirements for the UX Engineer AI role?
- A minimum requirement is a Bachelor's degree in software engineering, computer science, information systems, or a related field. A Master's degree in a similar field is considered a preferred qualification.
- What is the work arrangement for this UX Engineer AI position?
- While the job description doesn't explicitly state the work arrangement, typical roles of this nature at large corporations often involve a hybrid model. Candidates should confirm the specific arrangement during the interview process.
- What are some key responsibilities of a UX Engineer AI at American Airlines?
- Key responsibilities include designing AI workflow architecture, building reusable AI artifacts and automation solutions, collaborating with cross-functional teams, enabling product teams to adopt AI workflows, and measuring the impact of AI solutions.