Menu Planning Analyst

@ American Airlines

Overview

Join American Airlines as a Menu Planning Analyst where you will develop, implement, and manage inflight menus. Enhance the customer experience through thoughtful menu design, innovative culinary solutions, and data-driven decision making.

Why You'll Love This Job

This role is integral to American Airlines' Customer Experience group, involving collaboration with catering chefs, suppliers, and internal teams to create and improve inflight dining options.

What You'll Do

• Serve as the subject matter expert on inflight menus and beverage programs.
• Utilize a data driven approach for decision making based on customer feedback.
• Monitor industry trends to ensure competitive menu offerings.
• Collaborate with internal and external partners to develop new menu concepts.
• Lead presentations to internal leaders, suppliers, and caterers regarding menu innovations.
• Manage menu specifications, guides, and customer-facing content.
• Analyze feedback and sales data to identify improvement opportunities.
• Interface with all management levels and external suppliers on strategic decisions.

All You'll Need for Success

Possess an undergraduate degree or equivalent hospitality experience along with 3+ years' experience in culinary design, menu development, and cross-team collaboration. Must be able to travel internationally and domestically, and demonstrate creativity, analytical skills, and effective project management.

Preferred Qualifications

Experience with market trends in food and beverage, strong initiative, and the ability to manage a large workload under changing priorities.

Skills, Licenses & Certifications

• Proficiency in Microsoft Office (Word, Excel, Outlook, Powerpoint)
• Adaptability with new software and systems
• Strong communication and collaboration skills
• Proven ability to innovate within budget constraints
• Experience in developing and delivering strategic presentations

What You'll Get

• Travel Perks: Enjoy access to 365 destinations and extensive flight networks.
• Health Benefits: Comprehensive health, dental, prescription, and vision plans from day one.
• Wellness Programs: Resources to help you be your best both personally and professionally.
• 401(k) Program: Competitive contributions with potential employer matching.
• Additional Benefits: Employee assistance programs, pet insurance, and travel discounts.

Key Skills/Competency

• Inflight menus
• Customer experience
• Culinary design
• Data analysis
• Collaboration
• Menu development
• Presentation
• Innovation
• Hospitality
• Project management