AAdvantage Products and Delivery Analyst

About American Airlines

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Be at the center of delivering innovative products, ensuring quality, and aligning strategic initiatives that shape the experience of millions of loyal customers. Collaborate with cross-functional stakeholders across Product, Technology, Marketing, and Customer Experience, gaining exposure to strategic initiatives and building a strong foundation for career growth in product delivery and program management. This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group.

What You'll Do as an AAdvantage Products and Delivery Analyst

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Delivery & Execution Support

• Assist in coordinating cross-functional efforts across Business and IT to ensure timely and aligned delivery of strategic initiatives.
• Support roadmap planning, milestone tracking, and performance reporting to drive transparency and accountability.
• Analyze data to identify delivery risks, resource constraints, and prioritization opportunities.

Product & Platform Enablement

• Contribute to the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and member value.
• Support backlog management, feature prioritization, and user story development to drive agile product delivery.
• Collaborate with internal and external partners to ensure scalable, secure, and seamless integrations.

Quality Assurance & Continuous Improvement

• Develop and execute test plans, cases, and protocols to ensure product quality and compliance with standards.
• Analyze customer feedback and support data to identify trends and recommend improvements.
• Document and report quality issues, assist in root cause analysis, and support resolution efforts with engineering and product teams.

Stakeholder Engagement

• Partner with teams across Loyalty, IT, Marketing, Finance, and Customer Experience to align on delivery goals and resolve issues.
• Support executive-level reporting and communication to ensure visibility into progress and outcomes.

What You'll Need for Success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s Degree or equivalent training/experience
• 3 years related work experience
• Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Preferred Qualifications – Education & Prior Job Experience

• Master of Business Administration
• Previous project management, product management, or quality assurance experience

Skills, Licenses, And Certifications

• Strong analytical and problem-solving skills with experience in data interpretation and reporting.
• Familiarity with agile methodologies, backlog management, and product delivery processes.
• Understanding of quality assurance practices and tools for testing and defect tracking.
• Excellent communication and collaboration skills across technical and business teams.
• Exceptional business acumen with a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong focus on accuracy and thoroughness in analysis, documentation, and quality assurance activities.

Key skills/competency

• Product Delivery
• Agile Methodologies
• Quality Assurance
• Data Analysis
• Stakeholder Management
• Roadmap Planning
• Backlog Management
• Customer Experience
• Cross-functional Collaboration
• Loyalty Programs