Customer Operations Account Manager

About AMD

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

The Role

As a Customer Operations Account Manager, you serve as the operational link between AMD and its customers, building strong relationships at both operational and managerial levels. Leveraging these connections, you manage expectations, optimize processes, and resolve issues related to orders, supply, delivery, and forecasting. Your focus is on driving operational excellence and achieving organizational goals through collaboration and proactive problem-solving.

The Person

You are a proactive problem-solver with exceptional communication and relationship-building skills. Adaptable and resilient, you thrive in fast-paced environments and can manage ambiguity with confidence. Collaboration is at your core—you work seamlessly across teams, fostering trust and alignment. Your ability to influence without authority, resolve conflicts diplomatically, and maintain a customer-first mindset ensures operational excellence. With strong analytical thinking and a consultative approach, you turn challenges into opportunities while driving continuous improvement.

Key Responsibilities

• Review customer backlogs regularly and collaborate with internal teams (factory, finance, sales) and customers to resolve issues.
• Manage business through all product lifecycle stages, including NPI and EOL.
• Optimize inventory and Days of Inventory (DOI) to minimize costs.
• Balance demand and supply for direct customers and distribution channels.
• Monitor consumption and ordering patterns to perform demand/supply analysis.
• Maintain accurate forecasts and ensure timely revenue projections.
• Build and manage strategic relationships internally and externally to ensure business continuity.
• Lead critical projects and provide consultative guidance to management and partners.
• Share best practices within the team and remove operational obstacles.
• Continuously develop skills, adopt new tools, and enhance organizational capabilities.
• Drive operational excellence and enable efficient customer service through collaboration.
• Collect feedback and support implementation of new processes aligned with strategy.
• Engage customers through quarterly business reviews and operational meetings.
• Provide guidance and resolve operational issues effectively.
• Support customer operations with a strong understanding of business processes and procedures.

Preferred Experience

• Proficiency in Excel, PowerPoint, and Power BI.
• Skilled in executive-level communication and presentations.
• Experience with Data Center customers.
• Strong knowledge of Supply Chain operations.
• Project management expertise.
• Understanding of business strategy and ability to identify process improvements.
• Ability to manage demand/supply and cross-functional dependencies.
• Strong analytical skills for data-driven decision-making.
• Experience developing and maintaining customer relationships.
• Comfortable working in dynamic environments with uncertainty.

Academic Credentials

Bachelor's degree in supply chain or related field. This role is not eligible for visa sponsorship. Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.

Key skills/competency

• Customer Relationship Management
• Supply Chain Management
• Operations Management
• Demand Planning
• Inventory Optimization
• Project Management
• Data Analysis
• Cross-functional Collaboration
• Forecasting
• Process Improvement