12 days ago
Customer Support Manager
AMCS Group
Hybrid
Full Time
€80,000
Hybrid
Job Overview
Job TitleCustomer Support Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€80,000
LocationHybrid
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Job Description
About the Role
The Customer Support Manager at AMCS Group ensures high-quality support and acts as the voice of our customers. You will handle support inquiries via email and phone, analyze technical issues, document solutions, and troubleshoot problems related to our SaaS solutions.
Your Responsibilities
- Handle general customer inquiries, technical issues, and requirements.
- Analyze, document, and develop solutions for support cases.
- Take turns managing phone support availability.
- Ensure customer inquiries meet SLA deadlines.
- Collaborate closely with cross-functional teams and global stakeholders.
Your Qualifications
- Degree in Business or Technology, or 2–5 years of related experience.
- Experience in Customer & Technical Support in B2B SaaS environments.
- Strong communication skills in German and English.
- Excellent time and self-management skills with a service mindset.
- Bonus: EHS knowledge.
Why AMCS Group?
Join the DACH market leader for EHS Sustainability SaaS solutions and grow with an innovative and supportive team. Enjoy excellent career development opportunities and attractive benefits.
Key skills/competency
- Customer Support
- SaaS
- Technical Troubleshooting
- Time Management
- Documentation
- Collaboration
- Service Orientation
- Communication
- EHS
- Teamwork
How to Get Hired at AMCS Group
- Customize your resume: Tailor it to support and SaaS skills.
- Highlight relevant experience: Emphasize B2B support achievements.
- Research AMCS Group's culture: Review mission and client testimonials.
- Prepare for technical questions: Refresh troubleshooting and documentation skills.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What technical skills does AMCS Group seek for the Customer Support Manager role?
02How important is bilingual proficiency for the Customer Support Manager at AMCS Group?
03What does a typical day look like for a Customer Support Manager at AMCS Group?
04How does AMCS Group value cross-functional teamwork for Customer Support Manager?
05What growth opportunities exist for the Customer Support Manager at AMCS Group?
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