Technical Account Manager

About Ambient.ai

Ambient.ai is at the forefront of physical security, leveraging advanced AI to prevent incidents and modernize operations. Our platform seamlessly integrates with existing camera and sensor systems, providing real-time monitoring and proactive threat detection. We serve seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations, significantly reducing false alarms by over 95% and allowing security teams to focus on critical threats. Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company committed to making every security incident preventable.

We value in-person collaboration, creativity, and team alignment. Our talent, engineering, product, design, and marketing teams work from our Redwood City office three days a week. All other Bay Area employees join on Fridays to stay connected.

Connect with us on LinkedIn | YouTube to learn more about our mission.

About The Role: Technical Account Manager

As a Technical Account Manager at Ambient.ai, you will play a pivotal role in ensuring our largest enterprise customers successfully deploy and operationalize our highly configurable AI platform within their complex security environments. This unique position bridges the gap between traditional Customer Success and post-sales engineering, requiring a blend of customer leadership, technical curiosity, and strong execution.

The ideal candidate can establish credibility with technical and operational teams, clarify objectives across various stakeholders, and maintain high momentum from initial implementation through long-term adoption and growth. If you thrive on solving complex customer challenges, mastering nuanced technology, and translating large enterprise deployments into tangible business outcomes, this high-impact role offers significant visibility and ownership.

What You'll Do

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and operational rollout of the Ambient.ai platform.
• Partner with customer stakeholders across security, IT, operations, and leadership to define goals, success criteria, and measurable outcomes.
• Develop deep proficiency in the Ambient.ai platform to help customers apply it effectively in real-world scenarios.
• Navigate technical and operational complexity, breaking ambiguous problems into clear next steps and driving cross-functional alignment.
• Build trusted relationships with both day-to-day users and executive stakeholders.
• Capture customer feedback and field insights to help shape product, process, and go-to-market improvements.
• Identify opportunities to deepen customer impact and expand partnerships over time.
• Travel up to 30% to support customer engagements.

What You'll Bring

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Field Engineering, supporting complex enterprise technology.
• Proven experience managing multi-stakeholder programs or implementations in enterprise environments.
• A strong ability to learn sophisticated, configurable technology and understand system, team, and workflow integration.
• A customer-facing style that combines structure, urgency, and relationship-building.
• Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations.
• Excellent written and verbal communication skills.
• A high degree of ownership, adaptability, and follow-through.

What Makes Someone Successful Here

Successful Technical Account Managers at Ambient.ai typically demonstrate a strong balance of two key capabilities:

• Comfort going beyond surface-level product knowledge, enjoying building real technical proficiency in a complex system.
• Being strong account leaders who can drive action, align stakeholders, and keep customer programs moving forward.
• A strong aptitude and interest in learning a nuanced platform, understanding its fit within a larger customer environment, and using that understanding to drive meaningful outcomes.

Bonus Points For

• Experience in enterprise SaaS, security technology, or other operationally complex environments.
• Exposure to networking, infrastructure, systems integration, or AI-driven products.
• Experience in consulting, transformation, or other roles requiring structured problem-solving and executive communication.

Why Join Us

Join Ambient.ai and contribute to creating an entirely new category within the $180+ billion physical security industry. We are passionate about preventing every security incident possible and partner with an incredible customer roster including Adobe, TikTok, Gap, and SentinelOne.

As a regular Full-time employee, you will receive stock options, comprehensive health + welfare packages (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan), and flexible time off, including a Winter Break. Enjoy the latest tech, awesome swag, and a full range of opportunities to connect with your co-workers. We love hiking, food, and music – check out our Ambient Spotify Playlist!

Key skills/competency

• Technical Account Management
• Enterprise SaaS
• Customer Success
• Solutions Engineering
• AI Platform Integration
• Physical Security Systems
• Project Management
• Stakeholder Management
• Problem-Solving
• Customer Relationship Management