7 days ago
Transportation Representative, Delivery Experience
Amazon
Hybrid
Full Time
₹500,000
Hybrid
Job Overview
Job TitleTransportation Representative, Delivery Experience
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary₹500,000
LocationHybrid
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Job Description
Transportation Representative, Delivery Experience
The Transportation Representative, Delivery Experience serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.
Key Job Responsibilities
- Monitor and enhance delivery performance through active coordination with stations and shippers
- Manage real-time tracking of pending deliveries and implement rescue operations as needed
- Execute standard operational tasks based on shipper requests following established SOPs
- Facilitate clear communication channels between multiple stakeholders
- Generate and distribute regular performance reports
- Handle escalations through appropriate channels
- Identify trends and propose process improvements
- Maintain performance metrics at or above target levels
A Day in the Life (Daily Operations)
- Monitor real-time tracking IDs for pending deliveries
- Coordinate with stations for shipment rescue operations
- Collect and communicate station feedback to shippers
- Process shipper requests for specific tracking IDs
- Generate and share performance reports
- Handle time-sensitive escalations
Basic Qualifications
- Experience with Microsoft Office products & applications
Preferred Qualifications
- Bachelor's degree
Key skills/competency
- Transportation Operations
- Logistics Coordination
- Stakeholder Communication
- Delivery Performance Monitoring
- Real-time Tracking
- Escalation Management
- Process Improvement
- Performance Reporting
- Microsoft Office Suite
- Operational Execution
How to Get Hired at Amazon
- Research Amazon's culture: Study their Leadership Principles, mission, and values on their careers site and Glassdoor.
- Customize your resume: Highlight experience in logistics, operations coordination, and stakeholder communication relevant to Amazon.
- Prepare for Amazon interviews: Practice behavioral questions using the STAR method, focusing on problem-solving and delivery excellence scenarios.
- Showcase technical aptitude: Emphasize your proficiency with Microsoft Office, especially Excel, and any experience with tracking systems.
- Demonstrate improvement mindset: Be ready to discuss instances where you identified trends and proposed process enhancements for efficiency.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the core responsibilities of a Transportation Representative, Delivery Experience at Amazon?
02What kind of daily tasks can I expect in this Amazon role?
03What qualifications are essential for the Transportation Representative, Delivery Experience position at Amazon?
04How does Amazon support process improvements in the Transportation Representative role?
05What is the importance of communication in this Amazon role?
06How does Amazon handle performance metrics for this position?
07What should I highlight in my application for a Transportation Representative, Delivery Experience role at Amazon?
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