Transaction Risk Investigator
Amazon · Indiana, United States
- Hybrid
- Full-time
- ₹300,000 / year
- Indiana, United States
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Job highlights
- Investigate and eliminate online e-commerce risk.
- Requires excellent judgment and decision-making skills.
- Frequent communication with internal/external stakeholders.
- Analyze complex transactions and authenticate customers.
- Customer-driven workplace experience is essential.
About the role
Transaction Risk Investigator
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online electronic commerce risk. Ideal applicants will have experience in the electronic commerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-groups to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Basic Qualifications
- Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem-solving skills.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive and detail-oriented.
- Strong time management and organizational skills.
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
- Excellent ability to determine situational needs and provide appropriate solutions.
- Experience in payments or e-commerce.
Preferred Qualifications
- 1+ years of customer service experience.
- Experience with Microsoft Office products and applications.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Tamil Nadu
Job ID: A10407725
Key skills/competency
- Transaction Risk Management
- Risk Investigation
- E-commerce Risk
- Payment Risk
- Trust and Safety
- Analytical Skills
- Problem Solving
- Customer Service
- Communication Skills
- Detail-Oriented
Skills & topics
- Transaction Risk Investigator
- Risk Management
- E-commerce
- Payment Risk
- Trust and Safety
- Investigation
- Analytical Skills
- Problem Solving
- Customer Service
- Amazon India
How to get hired
- Tailor your resume: Highlight experience in payments, e-commerce, trust and safety, and customer service, using keywords from the job description.
- Showcase analytical skills: Emphasize your problem-solving abilities, attention to detail, and capacity to make independent decisions in your application.
- Demonstrate communication prowess: Provide examples of your excellent written and verbal English communication skills in handling complex issues.
- Prepare for interviews: Be ready to discuss your experience in a fast-paced, customer-driven environment and how you approach risk assessment.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Transaction Risk Investigator at Amazon India?
- As a Transaction Risk Investigator at Amazon India, you will be responsible for investigating and eliminating online electronic commerce risk. This involves analyzing complex transactions, authenticating customers, and making independent decisions with a high degree of accuracy.
- What qualifications are essential for the Transaction Risk Investigator role at Amazon?
- Essential qualifications include excellent written and spoken English, strong analytical and problem-solving skills, the ability to work independently and make decisions with minimal guidance, and experience in payments or e-commerce.
- Is experience in customer service required for this Amazon job?
- While not a basic qualification, 1+ years of customer service experience is preferred for the Transaction Risk Investigator role at Amazon India, alongside experience with Microsoft Office products.
- What kind of work environment can I expect as a Transaction Risk Investigator at Amazon?
- You can expect a fast-paced, customer-driven team environment where your performance and results are highly valued. The role requires diligence, proactivity, and strong time management skills.
- How does Amazon support candidates with disabilities during the hiring process?
- Amazon provides workplace accommodations and adjustments for candidates with disabilities throughout the application, interview, and onboarding process. More information can be found at https://amazon.jobs/content/en/how-we-hire/accommodations.
- What is the role of a Transaction Risk Investigator in risk management at Amazon?
- The Transaction Risk Investigator plays a crucial role in identifying and mitigating risks associated with online electronic commerce transactions, ensuring the safety and security of customers and the platform.
- Does this Transaction Risk Investigator position involve direct customer contact?
- Yes, the role may require engaging in frequent written and verbal communication with various stakeholders, and potentially contacting customers by phone to resolve transactional issues.