Technical Writer Summer Intern

Technical Writer Summer Intern at Amazon

Amazon internships are full-time positions where interns work onsite Monday-Friday, up to 40 hours per week, typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day.

Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. By applying to this position, your application will be considered for all Technical Writer roles at various locations across the United States, including but not limited to: Greater Seattle Area (Seattle, Bellevue, Redmond), Greater Bay Area (San Francisco, Sunnyvale, Santa Clara), Greater DMV (DC, MD, VA), Austin (TX), New York City (NY), Minneapolis (MN).

About the Role

Are you ready to create technical documentation that educates a technical audience and answers questions about product features for Amazon and our Customers? As a Technical Writer Summer Intern at Amazon, you will create and improve existing content that benefits Amazon’s customers. In this role, you will learn to understand customers’ needs through collaboration and planning. You will work alongside senior leaders to test, verify, and adapt working scripts and procedures that demonstrate how to use technical products.

As a Technical Writer Summer Intern, you will be responsible for strong written and verbal communication skills. You will utilize customer-centric writing, design, and research methodologies. You will be assessed on your ability to communicate project status to your manager and stakeholders on a regular basis.

Our employees share a passion for innovation using state-of-the-art technologies, a love of solving complex challenges, and a desire to impact customers in a meaningful way. We are growing rapidly, and we need people who want to join an ambitious program that continues to innovate and create state-of-the-art solutions.

Key Job Responsibilities

As a Technical Writer Summer Intern, you will:

• Plan, create, test, maintain, and deliver documentation for technical audiences (e.g., concepts, scripts, sample code, technical procedures).
• Manage and deliver content for difficult technical projects as well as oversee all aspects of the process and workflow from writing through editing, technical review, build, and publishing, successfully managing project’s lifecycle.
• Be a passionate advocate for your customer.
• Proactively increase customer satisfaction with the product.

A Day in the Life

Our internship program provides hands-on learning and building experiences for students interested in a career in hardware engineering. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in fun activities with other interns throughout the summer. No matter the location of your internship, we give you the tools to own your internship and learn in a real-world setting.

Basic Qualifications

• Bachelor's degree or above in Technical Writing, Design, Human-Centered Interaction, Psychology, Computer Science, or other related discipline.
• Are 18 years of age or older.
• Work 40 hours/week minimum and commit to a 12-week internship maximum.
• Experience writing high-quality technical content for technical audiences (e.g., engineers, developers, scientists).
• Experience writing content that is clear, well-organized, and grammatically correct.
• Have at least two writing samples or projects, demonstrating past experience and deliverables (website, link, reports, portfolio, etc.).
• Are enrolled in an academic program that is physically located in the United States.

Preferred Qualifications

• Knowledge of UX and/or CX design and usability.
• Experience interpreting technical drawings, diagrams, and flow charts.
• Experience working with style guides.
• Previous technical writing internship(s) or work experience, if applicable.

Key skills/competency

• Technical Writing
• Content Creation
• Customer Advocacy
• Communication Skills
• Documentation Management
• UX/CX Design
• Information Architecture
• Project Lifecycle Management
• Problem Solving
• Grammar & Editing