Technical Support Engineer
@ Amazon

Bengaluru, Karnataka, India
₹0
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @amazon.com
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Job Details

About the Role

The Technical Support Engineer at Amazon is part of a world-class software development team focused on designing, developing, and operating distributed systems for third-party sellers. The role involves identifying and resolving technical issues, creating tools and scripts to minimize operational burdens, and enhancing system reliability for millions of Selling Partners worldwide.

Key Responsibilities

  • Develop tools, applications, and scripts to reduce operational challenges.
  • Interface with product, operations, and technical teams to ease customer pain points.
  • Manage configuration and support software product releases.
  • Provide engineering support, troubleshooting, and debugging across products.
  • Support staging and production deployments for optimal performance.

Basic and Preferred Qualifications

The ideal candidate will have over 2 years of experience in software development or technical support, be proficient in modern scripting languages, and have strong problem-solving skills. Preferred skills include familiarity with web services, distributed systems, web application development, and REST web services (XML, JSON).

Key skills/competency

  • Technical Support
  • Distributed Systems
  • Software Development
  • Troubleshooting
  • Debugging
  • Scripting
  • Web Services
  • Tool Development
  • Risk Mitigation
  • Customer Obsession
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical and support experience.
  • Research Amazon: Understand the business model and tech stack.
  • Showcase problem-solving: Detail experiences with debugging issues.
  • Prepare for interviews: Practice real-world troubleshooting scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review distributed systems concepts.
Practice troubleshooting multi-layer applications.
Refresh modern scripting language skills.
Study REST services and JSON/XML data formats.

Behavioral Questions

Describe a challenge you solved efficiently.
Explain collaboration during a critical incident.
Discuss a time you ensured customer satisfaction.
Share an experience managing troubleshooting tasks.

Frequently Asked Questions