Technical Support Engineer @ Amazon
placeBengaluru, Karnataka, India
attach_money ₹0
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
****** @amazon.com
Recommended after applying
Job Details
About the Role
The Technical Support Engineer at Amazon is part of a world-class software development team focused on designing, developing, and operating distributed systems for third-party sellers. The role involves identifying and resolving technical issues, creating tools and scripts to minimize operational burdens, and enhancing system reliability for millions of Selling Partners worldwide.
Key Responsibilities
- Develop tools, applications, and scripts to reduce operational challenges.
- Interface with product, operations, and technical teams to ease customer pain points.
- Manage configuration and support software product releases.
- Provide engineering support, troubleshooting, and debugging across products.
- Support staging and production deployments for optimal performance.
Basic and Preferred Qualifications
The ideal candidate will have over 2 years of experience in software development or technical support, be proficient in modern scripting languages, and have strong problem-solving skills. Preferred skills include familiarity with web services, distributed systems, web application development, and REST web services (XML, JSON).
Key skills/competency
- Technical Support
- Distributed Systems
- Software Development
- Troubleshooting
- Debugging
- Scripting
- Web Services
- Tool Development
- Risk Mitigation
- Customer Obsession
How to Get Hired at Amazon
🎯 Tips for Getting Hired
- Customize your resume: Highlight technical and support experience.
- Research Amazon: Understand the business model and tech stack.
- Showcase problem-solving: Detail experiences with debugging issues.
- Prepare for interviews: Practice real-world troubleshooting scenarios.
📝 Interview Preparation Advice
Technical Preparation
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Review distributed systems concepts.
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Practice troubleshooting multi-layer applications.
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Refresh modern scripting language skills.
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Study REST services and JSON/XML data formats.
Behavioral Questions
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Describe a challenge you solved efficiently.
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Explain collaboration during a critical incident.
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Discuss a time you ensured customer satisfaction.
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Share an experience managing troubleshooting tasks.
Frequently Asked Questions
What qualifications are needed for the Technical Support Engineer at Amazon?
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How does Amazon support career growth for a Technical Support Engineer?
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What technical skills are essential for a Technical Support Engineer at Amazon?
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How should candidates prepare for the Amazon interview process for this role?
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Is the role location specific for the Technical Support Engineer position?
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