Technical CS Associate
@ Amazon

Hybrid
$65,000
Hybrid
Full Time
Posted 9 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX******* @amazon.com
Recommended after applying

Job Details

Overview

The Technical CS Associate role at Amazon involves delivering high-level technical customer service for Blink’s smart home security products. You will provide prompt support via phone and email, engage with customers to resolve issues, and act as their advocate.

Key Job Responsibilities

  • Provide detailed technical support through phone and email.
  • Collaborate with other teams for consistent customer service.
  • Advocate for customers by identifying and reporting issues.
  • Analyze customer usage of Blink products and offer solutions.
  • Document technical issues and recommend process improvements.
  • Support critical launches and events, including subscription services.

A Day in the Life

Working on deep technical problems in a consumer environment, you will troubleshoot home networking, mobile device configurations, and recommend product changes. This role combines customer support with technical documentation and project management, providing ample personal growth opportunities.

Team & Culture

Join a mission-driven team focused on delivering peace of mind for homeowners via innovative, wire-free smart home security cameras.

Basic & Preferred Qualifications

  • 3+ years customer service experience
  • 2+ years technical support experience focused on customer success
  • Experience with consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
  • Experience with firewall configurations and mobile device support (iOS, Android)
  • Excellent communication skills in English plus one of Spanish, German, French, or Italian
  • Familiarity with Salesforce CRM is a plus

Key skills/competency

  • customer service
  • technical support
  • troubleshooting
  • WiFi
  • networking
  • firewall
  • home security
  • communication
  • Salesforce
  • problem solving
Apply without a personalized resume

How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical and customer service skills.
  • Research Amazon: Study their culture, mission, and employee reviews.
  • Showcase problem-solving: Use real customer examples in interviews.
  • Practice technical scenarios: Prepare for troubleshooting questions.

📝 Interview Preparation Advice

Technical Preparation

Review home security technology basics.
Practice troubleshooting network configurations.
Study mobile OS troubleshooting fundamentals.
Refresh firewall and router setup skills.

Behavioral Questions

Describe a challenging customer issue resolved.
Explain experiences working under pressure.
Share teamwork examples with diverse clients.
Discuss a process improvement initiative.

Frequently Asked Questions