Support Engineer IV
@ Amazon

Bengaluru, Karnataka, India
$150,000
On Site
Full Time
Posted 21 days ago

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Job Details

About the Support Engineer IV Role

Amazon's Pricing Team seeks a Support Engineer IV to build and maintain infrastructure that impacts millions of customers. This role combines DevOps, Systems, Network, and Software Engineering responsibilities. You will design and manage critical infrastructure systems, automate both operational and development workflows, and resolve complex technical issues.

Key Responsibilities

Your primary tasks will include:

  • Resolving operational issues with systematic diagnosis and solutions
  • Developing and maintaining monitoring systems
  • Managing infrastructure configurations and troubleshooting technical challenges
  • Collaborating with development teams on software enhancements and automation
  • Driving infrastructure optimization initiatives

Basic Qualifications

Applicants should have:

  • 4+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Proficiency in Unix and scripting in modern programming languages
  • Experience with agile/scrum or similar workflows
  • Bachelor's degree

Preferred Qualifications

Additional qualifications include:

  • Knowledge of distributed/enterprise applications
  • Experience with UNIX/Linux operating systems
  • Ability to analyze and troubleshoot RESTful web API calls

Inclusive Culture

Our inclusive culture at Amazon empowers Amazonians to deliver the best results for our customers. If you require accommodations during the hiring process, please visit the provided link.

Key skills/competency

Support Engineer IV, Infrastructure, DevOps, Systems, Automation, Unix, Scripting, Monitoring, Troubleshooting, Collaboration

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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight DevOps, systems, and scripting skills.
  • Research Amazon: Understand their infrastructure and pricing impact.
  • Prepare for technical interviews: Review system design and troubleshooting.
  • Network on LinkedIn: Connect with current Amazon engineers.

📝 Interview Preparation Advice

Technical Preparation

Review Unix and scripting fundamentals.
Study infrastructure automation techniques.
Practice system design problems.
Brush up on RESTful API troubleshooting.

Behavioral Questions

Describe a time you resolved complex issues.
Explain your collaboration with development teams.
Discuss handling operational challenges under pressure.
Share experiences of adapting to changes quickly.

Frequently Asked Questions