Sr. Operations Manager @ Amazon
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Job Details
Job Overview
The Sr. Operations Manager at Amazon is responsible for all budgetary, people development, and operations objectives at the fulfillment center. This role manages and leads a team of Operations and Area Managers, coaching them to meet performance objectives and build leadership bench strength.
Responsibilities
- Drive quality, process change, and Lean initiative implementation.
- Manage safety, quality, performance, and customer experience in Inbound or Outbound operations.
- Set and clarify requirements and expectations for Operations and Area Managers.
- Measure performance, provide feedback, and ensure accountability.
- Collaborate with support staff and other Sr. Operations Managers to secure resources and share best practices.
Additional Job Elements
This role involves physical demands including lifting up to 49 pounds, regular bending, walking an average of 5 miles daily, and working in various conditions within the facility.
Basic Qualifications
- Bachelor’s Degree or 2+ years Amazon experience.
- 7+ years direct management experience in a production/distribution environment.
- Proficiency with performance metrics, process improvement, and Lean techniques.
- Experience managing the full staffing lifecycle.
Preferred Qualifications
- Degree in Engineering, Operations or a related field; MBA preferred.
- Experience with managing contingent workforce during peaks.
- Ability to handle changing priorities and stressful situations.
- Interest in long-term career development across multiple FCs.
Equal Opportunity
Amazon is an equal opportunity employer. Accommodation details for candidates with disabilities are provided on the application site.
Compensation and Additional Information
The base pay ranges from $121,500/year to $200,900/year depending on geographic market and factors such as skills and experience. Additional compensation may include equity and sign-on payments along with benefits.
Key skills/competency
- Operations Management
- Budgetary Control
- Team Leadership
- Process Improvement
- Lean Techniques
- Performance Metrics
- Employee Development
- Safety Compliance
- Resource Coordination
- Change Management
How to Get Hired at Amazon
🎯 Tips for Getting Hired
- Research Amazon's culture: Explore their mission, values, and employee testimonials.
- Tailor your resume: Highlight operations leadership and Lean skills.
- Showcase management experience: Detail team leadership and process improvements.
- Prepare for metrics questions: Emphasize achievements in performance management.