Want to get hired at Amazon?

Software Development Engineer, Amazon Customer Service - SDS Tech

Amazon

Hyderabad, Telangana, IndiaOn Site

Original Job Summary

Job Overview

The SDS Tech team within the Amazon Customer Service organization is seeking a motivated Software Development Engineer (SDE) to design, develop, and deploy reliable distributed solutions that operate at Amazon scale. You will solve diverse technical problems using technologies such as Java, GraphQL, and AWS services.

Key Responsibilities

  • Deliver working features through the full software lifecycle.
  • Mentor engineers to help grow their potential.
  • Prioritize between new feature development and operational work.
  • Engage with customers, stakeholders, and peers for feedback.

About the Team

Amazon Customer Service builds solutions for fast resolutions on customer order issues. The Shipping & Delivery Support (SDS) Tech team leverages Amazon Transportation Services and advanced support infrastructures to ensure successful deliveries and automated issue resolution.

Basic Qualifications

  • 3+ years professional software development experience.
  • 2+ years in design or architecture of systems.
  • Experience with at least one programming language.

Preferred Qualifications

  • 3+ years full software development lifecycle experience.
  • Bachelor's degree in Computer Science or equivalent.

Key skills/competency

  • Java
  • GraphQL
  • AWS
  • Distributed Systems
  • Software Lifecycle
  • Design Patterns
  • Mentoring
  • Automation
  • Customer Service
  • Issue Resolution

How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Research Amazon's culture: Study their mission and values online.
  • Tailor your resume: Highlight Java, GraphQL, and AWS skills.
  • Prepare for system design: Practice real-world distributed problem solving.
  • Network with current employees: Connect via LinkedIn for insights.

📝 Interview Preparation Advice

Technical Preparation

Review Java fundamentals and best practices.
Study GraphQL schema and integration methods.
Practice AWS services configuration and deployment.
Refresh distributed systems design and patterns.

Behavioral Questions

Explain handling challenging project situations.
Describe a time you mentored peers.
Discuss managing trade-offs under tight deadlines.
Share an instance of cross-team collaboration.