Senior Technical Program Manager, Vulnerability Management and Remediation Operations

Senior Technical Program Manager, Vulnerability Management and Remediation Operations

Embark on a mission to fortify Amazon's defenses as a Senior Technical Program Manager with the Vulnerability Management & Remediation Operations team!

Amazon Security is seeking an experienced and innovative Senior Technical Program Manager specializing in cybersecurity to join our Vulnerability Management and Remediation Operations (VMRO) team in London, UK. The VMRO team is a global team that is responsible for assessing, detecting, and driving the remediation of vulnerabilities across the Amazon ecosystem. As a Senior Technical Program Manager you will have solid technical expertise in security operations and program management to join us in building and maturing our VMR Operations programs. In this role, you will be responsible for driving the strategic, technical, and engineering direction of VMR’s Vulnerability, Campaign and Issue Operations Management Programs, which enables builders and drives remediation actions across Amazon. You will leverage relationships with engineers across Stores Security, business teams, and leaders throughout Amazon to prioritize deliverables, escalate roadblocks, and improve operational processes. You will build trust with Principal Engineers and executive leaders by leveraging your technical expertise to understand technical challenges, design improved solutions, and hold a high program bar. Finally, you will use your information security expertise to champion and drive risk-based decisions across complex, multi-disciplinary programs to ensure Amazon properly manages security risk.

Key Responsibilities

• Support vulnerability detection campaigns by working closely with Campaign Owners to launch and continuously improve the quality of campaigns across Amazon.
• Assess and negotiate with customers to drive down security risk by engaging with teams to remediate critical security vulnerabilities in their environments.
• Leverage your technical expertise to understand technical challenges, design improved solutions, and hold a high program bar.
• Manage the operational health of the VMRO team by building and reporting SLA and KPI metrics to leadership, identifying improvements, and building programs to deliver these improvements.
• Work with internal stakeholders to improve campaign health and work with customers to drive remediation of security vulnerabilities across Amazon.
• Work closely with security engineers to maintain operational stability and inform priorities for innovative development efforts to drive high impact improvements to operational processes across Vulnerability Operations, Campaigns and Issue Health Management.

About the Team & Culture

Amazon Security values diverse experiences and encourages candidates from all backgrounds to apply. Our organization is central to maintaining customer trust and delivering delightful customer experiences, offering talented security professionals the chance to accelerate their careers in various areas including cloud, devices, retail, and more. We foster an inclusive culture, embrace continuous learning, and provide endless knowledge-sharing, training, mentorship, and other career-advancing resources. We also value work-life harmony, striving for flexibility to support professionals both at work and at home.

Basic Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline.
• 6+ years of technical program management experience working directly with security and software engineering teams.
• Experience managing programs across cross-functional teams, building knowledge and processes.
• Experience in operationalizing new tools and functions across a global team including delivery and training.
• Experience defining operational KPI's/SLA's and reporting to senior leadership.
• Experience building dashboards with business intelligence tools such as Amazon QuickSight.
• Experience writing SQL queries and deep diving complex datasets.
• Experience building and evaluating system-level technical design and providing customer requirements to engineering teams.
• Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security.
• Experience working within a security organization.

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.

Key skills/competency

• Vulnerability Management
• Remediation Operations
• Technical Program Management
• Cybersecurity Strategy
• Security Operations
• Risk Management
• Stakeholder Engagement
• SQL & Data Analysis
• Business Intelligence (QuickSight)
• SDLC & System Design