Senior Product Manager Technical, Personalization

Senior Product Manager Technical, Personalization at Amazon

Our team is part of Amazon’s Personalization organization, a high-performing group that leverages Amazon’s expertise in machine learning, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers.

About The Team

Our vision is to enhance the customer shopping experience on Amazon by leveraging personalization techniques. We strive to save customers valuable time by tailoring their search journey to their individual needs, interests, and preferences. Our goal involves identifying personalization opportunities to develop and optimize customer experiences, thereby improving the overall search and discovery process across Amazon.

Job Description

Want to be at the forefront of creating personalized search experiences, and shape the future of how millions of Amazon customers worldwide discover and engage with our vast product selection? We would love to talk to you! We are seeking an industry-leading Senior Product Manager Technical, to own the vision, development, launch and continuous improvement of AI-powered features personalizing Amazon’s search experiences (e.g., Autocomplete, Filtering, Search results, etc.); making it feel tailored to each customer's shopping needs and preferences. As a Senior Product Manager, you’ll have an end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. Our Senior Product Managers have the freedom (and encouragement) to experiment with new possibilities, improve, invent, and innovate on behalf of our customers. The right person has high levels of customer obsession, strong technical judgement, demonstrated ability to build scalable processes and products, and is an independent operator, skilled on working cross-teams to deliver on behalf of customers.

Key job responsibilities

• Lead the vision, definition, and delivery of personalized search experiences, to drive customer engagement, loyalty, and revenue growth.
• Collaborate closely with cross-functional teams, including engineering, science, product management, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.
• Constantly make roadmap prioritization decisions.
• Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.
• Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.
• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of personalized search experiences, identify areas for improvement, and drive continuous optimization.
• Conduct rigorous analysis of market trends and competitive landscapes to identify opportunities for personalization and drive product strategy.
• Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment and create a buy-in for Personalization initiatives.

Basic Qualifications

• Bachelor's degree
• 5+ years of end to end product delivery experience
• Experience owning/driving roadmap strategy and definition
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience in technical product management, program management or engineering
• Experience owning feature delivery and tradeoffs of a product
• Experience analyzing data quantitatively and using customer research, data and metrics to back up assumptions, identifying opportunities, and assessing the efficacy of marketing programs
• Excellent written and verbal communications across technical and non-technical stakeholders and experience presenting to senior executives.
• Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills

Preferred Qualifications

• Master's degree
• Experience with information retrieval, search, ML models
• Proven track record of defining and building highly trusted brands visible to millions of customers in an eCommerce environment.

Key skills/competency

• Product Management
• Technical Leadership
• Personalization Strategy
• Machine Learning
• AI Development
• Search Experience Optimization
• Roadmap Prioritization
• Cross-functional Collaboration
• Data Analysis
• UX Design Principles