Senior Business Operations Program Manager, Identity Security and Abuse Prevention
Amazon · Austin, TX
- On site
- Full-time
- $160,000 / year
- Austin, TX
Job highlights
- Drive strategic operations and planning for security.
- Manage key business and operational functions.
- Lead strategic projects and initiatives.
- Partner with leadership and cross-functional teams.
- Own critical documentation and communication.
About the role
Senior Business Operations Program Manager, Identity Security and Abuse Prevention
The Sr Business Operations PM for Identity Security and Abuse Prevention team partners closely with the Stores and Business Security leadership teams, driving strategic operations across the organization. This detail-oriented leader will wear many hats, notably head of staff to the team, a thought leader and business partner for the organization. This leader partners with Finance, HR, and administrative teams; and Stores BST Leadership.
The Senior Business Operations, PM will assist in the day-to-day management of business and operations, including resource planning, annual strategic planning, program management, and metrics reporting. The ideal candidate influences successfully at all levels, thinks strategically with a passion for problem solving, is a strong organizer, takes initiative, and operates effectively across many teams. The candidate sees around corners, manages multiple work streams, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust with individuals across all levels and job families.
As the primary role of owner of the organization’s most visible documents and artifacts (e.g., business reviews, annual operating plans, 3-year vision plans). The candidate will partner with the leadership team to develop and drive operational processes (Business Reviews, Finance and Operations, Goal Management), people-driven programs, technical programs (ability to understand complex technology-driven initiatives and programs), communications programs (All-staff meetings, newsletters, internal communications), and a general ownership of the organization’s business cadence.
Key job responsibilities
- Drive the cadence and content for business, operational, and strategic reviews.
- Monitor and facilitate progress of executive goals and targets.
- Work with other business units and influence strategic directions.
- Drive special projects or strategic projects.
- Performs additional responsibilities and special projects as assigned.
- Work with leaders and stakeholders to drive project execution and deliver on agreed-to project requirements.
- Engage with finance and operations to help make data-driven decisions.
- Assist leaders in the annual planning process, headcount allocation, and operational expenses.
- Holds executives accountable for action items they need to drive forward.
- Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences.
- Responsible for communications of key initiatives across points of contact.
- Facilitate discussions in areas related to program directions, strategic discussions, and conflicts.
- Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews.
- Sets standards and bar raises reporting quality and expectations across all business operations partners.
- Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward looking program needs, and review of VP+ documents.
- Contribute to and track people and DEI initiatives and actions.
About The Team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Irvine - 115,600.00 - 160,000.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10446848
Key skills/competency
- Program Management
- Business Operations
- Strategic Planning
- Process Improvement
- Data Analysis
- Stakeholder Management
- Leadership
- Risk Management
- Communication
- Project Execution
Skills & topics
- Business Operations
- Program Management
- Strategic Planning
- Leadership
- Process Improvement
- Data Analysis
- Stakeholder Management
- Amazon
- Security
- Project Management
How to get hired
- Tailor your resume: Highlight program management, strategic planning, and data-driven improvements relevant to Amazon's Identity Security and Abuse Prevention.
- Showcase leadership: Emphasize your experience influencing at all levels and managing multiple work streams.
- Quantify achievements: Use metrics to demonstrate your impact on driving improvements and delivering results to senior leadership.
- Understand Amazon's culture: Research Amazon's leadership principles, especially 'Bias for Action' and 'Earn Trust'.
- Prepare for behavioral questions: Be ready to discuss how you handle complex challenges and drive success.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for the Senior Business Operations Program Manager at Amazon?
- The Senior Business Operations Program Manager at Amazon will drive strategic operations, manage daily business functions including resource planning and strategic planning, oversee program management, and report on metrics. Key duties include driving business reviews, facilitating executive goal progress, influencing strategic directions, leading special projects, and ensuring data-driven decision-making.
- What qualifications are essential for the Senior Business Operations Program Manager role at Amazon?
- Essential qualifications include 6+ years of program or project management experience, experience using data and metrics for improvements, and a proven track record of owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Are there preferred qualifications for the Senior Business Operations Program Manager position at Amazon?
- Yes, preferred qualifications include 2+ years of experience in driving process improvements and a Master's degree or MBA in fields like business, operations, human resources, or organizational development.
- What is the work environment like for the Senior Business Operations Program Manager at Amazon?
- Amazon emphasizes a culture of diverse experiences, work-life harmony, inclusivity, and continuous training and career growth. The Identity Security and Abuse Prevention team collaborates closely with leadership and various internal teams.
- How does Amazon approach diversity and inclusion for this Senior Business Operations Program Manager role?
- Amazon Security values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. They are committed to fostering an inclusive team culture that celebrates diversity of ideas, perspectives, and voices.
- What are the salary ranges for the Senior Business Operations Program Manager role in different locations?
- The base salary range for this position is between $115,600.00 and $160,000.00 USD annually. This applies to locations in Irvine, CA; Austin, TX; and Seattle, WA. The final compensation depends on factors like experience and location.
- What kind of benefits does Amazon offer for the Senior Business Operations Program Manager position?
- Amazon offers a comprehensive benefits package including health insurance (medical, dental, vision, prescription, life insurance), EAP, mental health support, 401(k) matching, paid time off, and parental leave. Sign-on payments and restricted stock units (RSUs) are also part of the package.