Program Manager Safety Learning and Development LMS

Program Manager, WHS LMS, Safety Learning and Development

As a Safety Learning and Development (SLeD) Program Manager, you will be the single-threaded leader in North America, responsible for driving Learning Management System (LMS) excellence and training compliance across the region. You will play a pivotal role in optimizing LMS processes, maintaining data integrity, and implementing system-wide efficiencies to support regulatory compliance requirements. This role goes beyond day-to-day coordination; you will be trusted to lead special projects and strategic process improvements in SLeD domain that strengthen content uploads, management, and improve stakeholder visibility. You will own end-to-end LMS processes, driving efficiencies and standardization across global operations, while maintaining strict compliance with training requirements and regulatory standards. At the same time, you will gain a profound understanding of the tactical demands of a wide portfolio of training programs, ensuring seamless assignments for thousands of learners.

If you thrive in an environment where you can both invent and simplify processes, drive data-driven solutions, and support stakeholders through systematic improvements, this is the role for you.

Key job responsibilities

• Lead special projects and process improvement initiatives to optimize multiple LMS use-cases, ensuring alignment with regulatory requirements.
• Solve customer issues via tickets on training barriers, extensions, completion issues, and escalations, maintaining compliance documentation standards
• Serve as single-threaded leader to configure learning paths, user permissions, and manage training across multiple programs, ensuring seamless operations
• Leverage LMS and internal RIVER tools to maintain our intakes, courses, adoption, and compliance reporting accuracy
• Drive continuous improvement of LMS functionality through system updates, user feedback, and performance metrics

Basic Qualifications

• 5+ years of program or project management experience
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements
• Bachelor's degree in HR Management, Organizational Development, Business Administration or related fields
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience managing multiple projects, prioritizing, planning, and managing time
• End to End management of Learning Management systems (LMS)
• High attention to detail with excellent organizational skills
• Flexible, enthusiastic, and eager to learn

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience managing large data sets and utilizing to drive performance and process improvements
• Experience delivering results for large, cross-functional initiatives/projects, or experience in creating process improvements with automation and analysis
• Holds a recognized Project Management certification (e.g., PMP, PRINCE2, Agile, or equivalent)

Key skills/competency

• Program Management
• LMS Administration
• Safety Learning and Development
• Process Improvement
• Data Analysis
• Stakeholder Management
• Compliance Reporting
• Cross-functional Collaboration
• Project Delivery
• System Optimization