Operations Manager
@ Amazon

North Andover, MA
$150,100
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @amazon.com
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Job Details

Operations Manager at Amazon

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals to lead and develop a team of salaried and hourly talent, ensuring safety, quality, attendance, and performance during shifts. You will drive improvements in productivity and efficiency using data-driven decisions and analytical problem-solving while maintaining high customer satisfaction.

Job Summary

You will lead your team to meet productivity plans, manage safety, quality, and customer delivery promises. Additionally, you will support large-scope projects with regional impact and collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources.

Key Responsibilities and Job Elements

  • Support, mentor, and motivate both salaried and hourly workforce
  • Lead large-scope projects with significant site and regional impact
  • Develop and execute productivity plans through forecast reviews
  • Ensure safety, quality, productivity, and customer delivery commitments
  • Collaborate with support teams to meet business objectives
  • Work in physically demanding environments with variable conditions

Basic and Preferred Qualifications

Basic qualifications include 3+ years of employee and performance management experience or 2+ years of internal Amazon experience, and a flexible schedule. Preferred qualifications include experience in performance metrics, process improvement (Lean, Kaizen, Six Sigma), and a background in Engineering, Operations, Supply Chain/Logistics, or related fields.

Compensation and Benefits

The base pay ranges from $81,900/year to $150,100/year, with additional benefits such as equity and sign-on payments possible depending on the role.

Key skills/competency

  • Leadership
  • Team Management
  • Process Improvement
  • Data-driven Decision Making
  • Safety
  • Quality Assurance
  • Productivity
  • Forecasting
  • Lean
  • Six Sigma
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight leadership and process improvement skills.
  • Research Amazon: Understand their operational culture and values.
  • Emphasize metrics: Include data-driven achievements in previous roles.
  • Prepare examples: Share specific team management success stories.

📝 Interview Preparation Advice

Technical Preparation

Review data analytics tools and forecasting.
Study Lean and Six Sigma methodologies.
Practice creating productivity improvement plans.
Understand operational workflow systems.

Behavioral Questions

Describe a past team leadership challenge.
Explain a data-driven decision outcome.
How do you motivate diverse teams?
Discuss handling high-pressure operations.

Frequently Asked Questions