Responsable des Operations Logistiques (H/F)
Amazon · Satolas-et-Bonce, Auvergne-Rhône-Alpes, France
- On site
- Full-time
- €70,000 / year
- Satolas-et-Bonce, Auvergne-Rhône-Alpes, France
Job highlights
- Lead logistics operations for Amazon's transport network.
- Drive efficiency and customer satisfaction.
- Implement process improvements and manage teams.
- Ensure compliance with regulations and policies.
- Utilize data analysis for performance optimization.
About the role
About Amazon
Amazon is a pioneering company. Since opening our virtual doors in 1995, we have continually pushed the boundaries of what is possible. All our activities are focused on customer satisfaction; from the moment they place an online order to the seamless coordination of that order behind the scenes, we do everything in our power to act proactively, fluidly, and agilely. This approach is summed up by one of our core leadership principles: ‘Be Proactive’. This means our teams don’t just show up: they join forces and don’t hesitate to roll up their sleeves. We want to become the world's most customer-centric company. For this, we are currently looking for an Operations Manager, a strategic new position within the Amazon Logistics team. Professionals in this team are responsible for our transport, sorting, and shipping network. You will need to demonstrate strong leadership skills to maximize the weekly, monthly, and annual performance of this strategic sector. Join us to write history, together.Your Responsibilities
First and foremost, you want to ‘Satisfy the Customer at All Costs’ (one of our core leadership principles): you work tirelessly with all customers and consumers until you find a solution, achieve a goal, or meet, or even exceed expectations! You will need to develop a deep understanding of our operations, while remaining vigilant for opportunities for continuous improvement. Furthermore, as soon as process changes have been identified for our business, you will play an essential role in implementing solutions and changes. Thus, from day one, you will have an impact on our efficiency and the level of service we offer our customers. As an Operations Manager, you will constantly need to seek to exceed productivity targets, while developing and maintaining the reliability and resilience of your operational shipping team. Day after day, you will ensure that warehouse practices are fully compliant with applicable legislation and policies. To achieve this goal, you must take charge of monitoring, managing responsibilities, auditing, and controlling all practices within your scope of competence. You will need to take on the challenge and participate in initiatives concerning the entire very active Amazon Operations department, and occasionally, as part of cross-functional processes and company improvement projects. Finally, you will manage and be responsible for recruitment plans, scheduling, quality initiatives, performance level initiatives, and process changes that impact your team's sphere of influence.Basic Qualifications
- Engineering, Business School, or University degree - Experience in managing executives with diverse profiles - Experience in data analysis - Ability to communicate in French and English (oral and written)Preferred Qualifications
- Lean or Six Sigma Certification - Experience in an industrial, logistics, or transport environment. Amazon is an equal opportunity employer. We are convinced that a diverse workforce is essential to our success. We make our recruitment decisions based on your experience and skills. We appreciate your desire to discover, invent, simplify, and build. The protection of your privacy and the security of your data have long been a top priority for Amazon. Please consult our Privacy Policy to learn more about how we collect, use, and process personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Key skills/competency
Operations Management, Logistics Management, Team Leadership, Process Improvement, Data Analysis, Performance Management, Supply Chain, Compliance, Recruitment, Customer Satisfaction.Skills & topics
- Operations Manager
- Logistics Management
- Supply Chain
- Amazon Logistics
- Operations
- Management
- Logistics
- Transport
- Shipping
- France
- Team Leadership
- Process Improvement
- Data Analysis
- Performance Management
- Compliance
- Recruitment
- Customer Satisfaction
- Lean
- Six Sigma
- Engineering
- Business Administration
How to get hired
- Tailor your resume: Highlight relevant logistics, management, and data analysis experience.
- Showcase leadership: Emphasize experience managing diverse teams and driving performance.
- Demonstrate analytical skills: Provide examples of data analysis leading to process improvements.
- Highlight language proficiency: Clearly state your fluency in French and English.
- Understand Amazon's principles: Align your application with 'Satisfy the Customer' and 'Be Proactive'.
Technical preparation
Master data analysis tools.,Understand logistics and supply chain software.,Familiarize with Lean/Six Sigma methodologies.,Study operational efficiency metrics.
Behavioral questions
Describe a time you satisfied a difficult customer.,How do you proactively solve problems?,Share an experience of implementing process changes.,How do you ensure team compliance and performance?
Frequently asked questions
- What are the core responsibilities of an Operations Manager at Amazon Logistics?
- As an Operations Manager at Amazon Logistics, you will be responsible for managing the transport, sorting, and shipping network. This includes maximizing weekly, monthly, and annual performance, implementing continuous process improvements, ensuring compliance with regulations, and managing recruitment and team performance.
- What educational background is required for the Operations Manager role at Amazon?
- A degree in engineering, business, or from a university is required. This foundational education is supplemented by practical experience in management and data analysis.
- What are the language requirements for this Operations Manager position at Amazon?
- You must be able to communicate effectively in both French and English, both orally and in writing, to effectively manage operations and teams within Amazon's diverse environment.
- Does Amazon prefer candidates with specific certifications for this Operations Manager role?
- While not strictly required, preferred qualifications include Lean or Six Sigma certifications. Experience in industrial, logistics, or transport environments is also highly valued.
- How does Amazon ensure a positive and inclusive work environment for Operations Managers?
- Amazon fosters an inclusive culture that empowers employees. They provide support for candidates with disabilities during the application and hiring process and are committed to making recruitment decisions based on experience and skills.
- What are Amazon's key leadership principles relevant to this Operations Manager role?
- The core leadership principles relevant to this role are 'Satisfy the Customer at All Costs' and 'Be Proactive'. These principles guide the approach to problem-solving, continuous improvement, and team management.
- How does an Operations Manager at Amazon contribute to customer satisfaction?
- By ensuring the efficient and reliable operation of the logistics network, from order placement to delivery, the Operations Manager directly impacts the customer experience, striving to meet or exceed expectations.
- What kind of data analysis experience is beneficial for this Operations Manager position?
- Experience in data analysis is crucial for identifying operational bottlenecks, measuring performance, and implementing data-driven process improvements to enhance efficiency and reliability within the logistics network.