Operations Manager
Amazon
Job Overview
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Job Description
Operations Manager at Amazon
Customer Fulfillment (CF) is where it all began for Amazon. The Customer Fulfillment team has evolved from a humble group of booksellers into a highly experienced global team, processing over 1.5 million orders daily. This team forms the foundation of our business and has helped us expand into new regions and services. Utilizing emerging technology, we are continuously seeking ways to offer a wider and better product selection – delivered quickly and affordably.
CF team members are the first to ensure that our customers receive their orders with the speed we are known for. We work in Fulfillment Centers, which are the heart of Amazon's dynamic operational network. Our Fulfillment Centers are sometimes referred to as the "First Mile" – this is where most Amazon packages begin their shipping journey. We support the management of dynamic inventory and enable fast deliveries around the clock.
Our Fulfillment Centers employ diverse groups of people. There are numerous opportunities for individuals with a wide range of skills. Some of us work with physical products. Others analyze data and help make intelligent decisions across the company.
Key Job Responsibilities
- Lead and develop a team of Area Managers.
- Manage operational shifts, handle issues, and promote site performance.
- Analyze shifts according to company guidelines and implement measures to improve operational excellence.
- Collaborate closely with other support teams, including HR, Finance, and Health & Safety.
- Design and implement initiatives across all sites to improve operational performance.
Basic Qualifications
- University degree.
- Advanced English and German language skills, both written and spoken.
- Relevant experience in using data or anecdotal evidence to justify business decisions.
- Relevant experience in production and supply chain areas.
Preferred Qualifications
- Experience with Lean, Six Sigma, and Kaizen methodologies.
- Experience in a similar logistics environment.
- Experience working with the MS Office Suite (Word, Excel, Outlook) in a professional setting.
Key skills/competency
- Leadership
- Team Development
- Operational Excellence
- Problem Solving
- Data Analysis
- Supply Chain Management
- Logistics
- Lean Methodologies
- Process Improvement
- Cross-functional Collaboration
- Performance Management
How to Get Hired at Amazon
- Research Amazon's culture: Study their leadership principles, mission, values, and recent news.
- Tailor your resume: Highlight operational leadership, data analysis, and supply chain experience specific to Amazon.
- Prepare for behavioral interviews: Practice using the STAR method to answer questions aligning with Amazon's 16 Leadership Principles.
- Demonstrate problem-solving: Showcase your analytical skills and process improvement mindset with concrete examples.
- Understand Amazon's logistics: Familiarize yourself with "First Mile" operations and large-scale fulfillment challenges.
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