Operations Manager

@ Amazon

Overview

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. Amazon is seeking a motivated, customer-focused Operations Manager to lead and develop a team of salaried and hourly talent. The role focuses on keeping high levels of safety, quality, attendance, and performance through effective team engagement and data-driven productivity improvements.

Key Job Responsibilities

• Support, mentor, and motivate a diverse workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans via forecast reviews.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and HR.
• Perform physical tasks such as lifting up to 49 pounds and working extended shifts.

Work Environment & Physical Demands

Be prepared to work in varying noise levels, temperatures, and weather conditions, with job duties that include frequent physical activity and stair climbing.

Basic Qualifications

• 3+ years of employee and performance management experience, or equivalent Amazon experience.
• Bachelor's degree or equivalent experience.
• Flexibility to work weekends, nights, and holidays.

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques.

Additional Information

Amazon values inclusivity and offers accommodations during the application and hiring process. Compensation ranges from $81,900 to $150,100/year, based on geographic market and candidate experience. Benefits include equity, sign-on payments, and a full range of medical, financial, and other benefits.

Key skills/competency

• Operations Manager
• Team Leadership
• Safety
• Quality
• Productivity
• Data-driven
• Process Improvement
• Lean Techniques
• Forecasting
• Project Management