Operations Manager

@ Amazon

Job Summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. As an Operations Manager, you will lead and develop a team of salaried and hourly employees to ensure the highest levels of safety, quality, attendance, and performance through effective team engagement and data-driven decision making.

Key Responsibilities

• Support, mentor, and motivate a diverse workforce.
• Lead large-scope projects with regional impact.
• Plan and execute productivity improvements through forecasting and collaboration.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams including Safety, Engineering, and HR to meet business goals.

Work Environment

The role requires physical activity including lifting up to 49 pounds, frequent movement, and working in variable noise and temperature conditions. Expect to stand or walk for extended periods and navigate stairs.

Professional Growth

Amazon offers various opportunities for professional growth with new operations sites launching annually, based on location preference and current vacancies.

Qualifications

Basic Qualifications: 3+ years of employee and performance management experience, Bachelor's degree or equivalent (or 2+ years Amazon blue badge/FTE experience) and availability for flexible scheduling including weekends, nights, or holidays.

Preferred Qualifications: Experience in performance metrics, process improvement, Lean, Kaizen or Six Sigma techniques, and managing large teams. A relevant degree in Engineering, Operations, Supply Chain/Logistics or related fields is preferred.

Key Skills/Competency

• Team Leadership
• Process Improvement
• Data-driven Decision Making
• Safety Management
• Performance Management
• Productivity Planning
• Lean Techniques
• Customer Service
• Analytical Problem-Solving
• Collaboration