Operations Lead

Operations Lead, Ops

The operational business area is the heart of Amazon. Efficiently running operations help to process items and ship them to our customers on time. As an Operations Lead, you will understand how the different parts of operations work and contribute to a smooth process.

You will act as the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. You will gain practical experience and use analytical systems that contribute to the success of our company.

Key job responsibilities

• Measure and monitor workflows, track site performance, and provide key shift information to operations shift/area managers to ensure cross-shift operational excellence.
• Support and train associates to achieve great results and oversee their daily tasks.
• Support the shift/area manager with process improvement projects, foster a safe work environment, and increase employee engagement.
• Collaborate with other departments to find solutions for common problems or meet needs in important performance areas.
• Utilize data analytics to find opportunities for optimizing safety, quality, and productivity.

A day in the life

As an Operations Lead/Supervisor, you will work at one of our operational sites. You will support your shift/area manager in executing the shift plan. You will help prepare shift meetings with your team and monitor procedures and operations, ensuring that safety rules, quality assurance processes, and the day's priorities are followed.

You will escalate problems you notice to your manager. Occasionally, you will also act as a shift leader yourself, providing your employees with the necessary guidance to complete their tasks. If necessary, you will support your shift/area manager with shift planning, ensuring that enough team members are scheduled during peak times.

About The Team

Amazon's customer order fulfillment (Customer Fulfillment or CF) is where it all began. The Customer Fulfillment Team has evolved from a small team of booksellers into a highly experienced global team that processes more than 1.5 million orders daily. The team forms the foundation of our business and has helped us expand into new regions and services. With emerging technology, we are constantly looking for opportunities to offer a larger and better selection of products – delivered quickly and affordably.

CF team members are the first to ensure our customers receive their orders with the speed for which we are known. We work in fulfillment centers, which are the heart of Amazon's dynamic operations network. Our fulfillment centers are sometimes referred to as the