Operations Analyst, AWS RI Operations
@ Amazon

Dublin, Leinster, Ireland
$85,000
On Site
Full Time
Posted 1 month ago

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Job Details

Overview

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The Operations Analyst will work on the AWS Reserved Instance (RI) Operations Team, processing Reservation Product transactions, auditing requests, investigating discrepancies, and ensuring strict adherence to Legal, Security, and Compliance requirements.

Key Job Responsibilities

  • Process and audit Reservation Product transactions: cancellations, purchases, migrations, modifications.
  • Act as an escalation point for Reservation Product requests and issues.
  • Investigate data discrepancies, determine root causes, and propose solutions.
  • Maintain a self-critical approach to continuously correct errors.
  • Communicate effectively with both business and technical teams.
  • Retrieve and evaluate data using Excel and other data management/BI systems.

About the Team and AWS

AWS values diverse experiences, innovation, and inclusion. The culture emphasizes continuous learning, mentorship, and work/life balance. This role is part of a team that drives global sales and cloud adoption while upholding Amazon's 14 Leadership Principles.

Basic Qualifications

  • Bachelor’s Degree and 2+ years of relevant professional experience (e.g., Analytics, Finance, Accounting, Compliance).
  • Experience in managing a request queue and meeting SLAs.
  • Proficient in Excel (Pivot Tables, VLookups) and effective written/verbal communication.
  • Must be a national of an EU member state.

Preferred Qualifications

  • Experience with quantitative, analytical, and organizational tasks.
  • Knowledge of AWS Reservation Products and related tooling.
  • Highly organized with excellent multi-tasking skills.
  • Ability to operate efficiently in ambiguous situations.

Key Skills/Competency

Operations Analyst, AWS RI Operations, Analytics, Compliance, Excel, Data Analysis, Process Improvement, Root Cause Analysis, Communication, Multi-tasking

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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your resume highlighting relevant analytical and Excel skills.
  • Research Amazon: Understand AWS culture, leadership principles, and core services.
  • Showcase your experience: Emphasize past roles meeting strict SLAs and data analysis.
  • Prepare for interviews: Be ready to discuss process improvement and compliance tasks.

📝 Interview Preparation Advice

Technical Preparation

Review Excel functions and pivot table creation.
Practice data discrepancy analysis using sample data.
Familiarize with cloud data management tools.
Study AWS Reservation Products functionalities.

Behavioral Questions

Describe a time you solved data discrepancies.
Explain how you manage multiple tasks.
Share an experience of meeting strict SLAs.
Discuss how you handle process improvement feedback.

Frequently Asked Questions