Manager Customer Growth
@ Amazon

San Jose, Costa Rica
$150,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Join Amazon's emerging transportation startup as the Manager Customer Growth. In this role, you will lead a high-performing team focused on supporting high-volume shippers within Amazon’s Transportation Services network.

Key Responsibilities

  • Lead and manage a team of Customer Growth Managers.
  • Ensure timely and effective support across six key areas including Pickup Support, Tracking & Delivery Resolution, Billing & Account Management, Claims Assistance, Proactive Account Optimization, and Complex Escalations.
  • Establish team goals, set performance metrics, and drive accountability to achieve KPIs.
  • Act as a point of escalation for high-impact or cross-functional issues and coordinate resolution with senior stakeholders.
  • Drive continuous improvement initiatives to optimize workflows and automate repetitive tasks.
  • Support offshore transition and operational integration ensuring alignment with onshore standards.
  • Oversee quality and consistency in business reviews and proactive communications.
  • Coach and develop team members to foster a high-performance culture.

A Day in the Life

Engage internally and externally to uncover customer pain points and generate impactful solutions.

Basic Qualifications

  • Minimum 5+ years in business development, partnership management, or sourcing new business.
  • Minimum 5+ years of professional or military experience.
  • 7+ years in sales, inside sales, or business development.
  • Experience in building and hiring a sales team and managing teams of 6 or more.

Preferred Qualifications

  • Experience in developing efficient and scalable sales operations processes.
  • Familiarity with defining tech requirements for CRM tools like Salesforce.
  • Ability to handle ambiguity, prioritize needs, and deliver measurable results in an agile setting.

Inclusive Culture

Amazon's inclusive culture supports workplace accommodations. For more details, visit the accommodations page provided in the job description.

Key Skills/Competency

  • Leadership
  • Team Management
  • Operational Oversight
  • Customer Focus
  • Process Improvement
  • Strategic Planning
  • Escalation Management
  • Analytics
  • Communication
  • Collaboration
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Focus on leadership and operational excellence.
  • Research Amazon: Understand their transportation and startup culture.
  • Highlight sales achievements: Emphasize business development successes.
  • Prepare examples: Discuss conflict resolution and process improvements.

📝 Interview Preparation Advice

Technical Preparation

Review sales CRM integrations.
Practice data analysis techniques.
Study process automation methods.
Refresh operational metrics knowledge.

Behavioral Questions

Describe a time leading a team.
Explain handling high-stress escalations.
Share customer resolution success examples.
Discuss driving continuous improvements.

Frequently Asked Questions